Our client are seeking a highly organised and customer-focused Customer Liaison Officer to join their Customer Service team. This is an exciting opportunity to play a key role in delivering efficient, professional administrative and logistical support to customers, internal management and technical experts.
You will be responsible for progressing defined administration tasks to completion, ensuring processes run smoothly and that both internal KPIs and customer expectations are consistently exceeded.
Key Responsibilities
- Coordinate customer visits and associated logistics
- Liaise with a range of stakeholders for excellent communication
- Process pre- and post-visit documentation
- Arrange travel and accommodation bookings
- Act as a primary contact for customer enquiries, ensuring timely responses
- Identify and resolve issues in collaboration with stakeholders
- Maintain accurate records and internal databases
- Support meetings, conferences and training events (including minute taking where required)
- Escalate issues appropriately in line with KPIs
Key attributes
- Strong administrative and organisational skills
- Excellent written and verbal communication skills
- Ability to manage and prioritise your own workload effectively
- A proactive approach to problem-solving and issue resolution
- High attention to detail and commitment to accuracy
- Ability to build positive working relationships with internal and external stakeholders
- Confident using databases and internal systems
Benefits
- 25 days holiday plus Bank Holidays
- Hybrid working (After full training is complete)
- Childcare vouchers
- Flexible benefits programme
- Highly desirable employer contribution pension
- 3x life assurance
- Onsite parking - not guaranteed First come first serve (residential parking nearby)
- Health cash plan
Please note: Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Donna Jackson