HR Shared Services Team Leader – Shared Services
Birmingham | Hybrid Working
Kati2 Bard are recruiting an experienced HR Shared Services Team Leader to join a well-established Shared Services function within a large, complex organisation.
This role sits within a policy-led, process-driven environment and is responsible for the consistent delivery of HR operations activity across the business on a national basis.
The successful candidate will provide day-to-day leadership to a team of approximately five HR Shared Service Administrators and ensure that all activity is delivered in line with agreed policies, service standards and governance requirements.
This is a delivery-focused role requiring sound judgement, strong attention to detail and the ability to operate confidently within a structured corporate framework.
Key Responsibilities
- Line management and performance oversight of an HR Shared Services team
- Ensuring national HR processes are applied consistently and compliantly
- Monitoring HR service metrics, workflows and turnaround times
- Producing HR operational reports for senior stakeholders
- Supporting peak activity periods and HR workloads
- Identifying incremental process improvements within established policy frameworks
- Working collaboratively with internal stakeholders to manage expectations and service delivery
Applicants MUST have:
- Proven experience in an HR Shared Services environment managing a team
- Strong understanding of process governance and policy adherence
- Confidence operating in a structured, high-volume environment
- A measured, professional approach with clear stakeholder credibility
Katie Bard is acting as an agency and is an equal opportunities employer