Company Description
One Avenue Group delivers world-class serviced offices in iconic Central London locations, offering bespoke workspaces designed to create unique experiences for clients. Established in 2013 and inspired by its strong ties to the hospitality industry, the company provides more than office space—it offers a lifestyle and exceptional service. With a growing portfolio of handpicked office spaces and an award-winning reputation, One Avenue Group is a leading serviced office provider in the UK. The company values its employees, investing in their development through the One Avenue Academy to ensure they deliver outstanding services. With its continuous growth and success, One Avenue Group is actively seeking talented individuals to join its team.
Role Description
This is a full-time on-site role for a Client Experience Assistant, located in London. The primary responsibilities include building strong client relationships, addressing client inquiries and concerns, ensuring satisfaction, and providing exceptional concierge-level support. The role also involves coordinating client events, maintaining an immaculate office environment, and assisting with daily administrative tasks to ensure seamless operations. Working as part of a dynamic team, the Client Experience Assistant will embody the hospitality ethos and represent One Avenue Group's commitment to excellence in client service.
Qualifications
- Strong customer service and interpersonal skills, with an ability to build and maintain client relationships
- Organizational and time management skills for coordinating events and handling administrative tasks
- Attention to detail and problem-solving skills to address client inquiries and ensure a high standard of service
- Professionalism, a positive attitude, and proactive in maintaining a welcoming environment
- Flexibility and adaptability to work in a fast-paced, client-focused environment
- Previous experience in hospitality, customer service, or office management is an advantage
- Proficiency in Microsoft Office and other relevant software tools