Our international Client requires an experienced Coordinator to join their team on a 3-month rolling contract.
Role:
As a Coordinator, working in a small but efficient team, you will provide the finest service to our Retailers and to our clients' customers. This role involves working closely with customers, sales teams, and colleagues to ensure smooth and efficient processing of vehicle financing and related services.
You need to be a strong team player who thrives on providing exceptional customer service. You must be able to multitask and be adept at working in a busy environment. A resilient individual who enjoys building relationships and takes pride in completing tasks to a high standard.
Main Responsibilities:
- Handle inbound and outbound calls from customers and dealerships to an exceptional standard.
- Address queries related to the finance application process.
- Assist customers with the completion and submission of finance applications.
- Maintain accurate records of interactions, applications, and transactions.
- Ensure all documentation is complete and adheres to legislative requirements.
- Resolve Customer or Retailer complaints and issues promptly and effectively.
- Coordinate with other departments to ensure customer satisfaction.
- Develop and maintain positive relationships with dealerships and customers.
- Provide support to dealerships in managing finance applications and customer queries.
- Achieve a high pass rate on quality assurance conducted on your interactions.
- Credit assessment of applications, ensuring compliance with the lending criteria and relevant legislation.
Qualifications, skills and experience:
Required
- Previous experience in customer service, call centre operations, or motor finance.
- Great communicator with the ability to build relationships, being compassionate and considerate.
- Organisational skills, with the ability to prioritise, multitask and meet deadlines, which can come with an element of working under pressure.
- Quality conscious with an eye for detail.
- This role is subject to satisfactory references, including a DBS Check and Financial Check.
Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home 2 days per week, again, providing there is no business requirement to attend the office.
This role requires the flexibility to work a shift pattern of 9:00-17:00, and 10:00-18:00. There is the option to take a 30-minute lunch over 4 days so that the fifth day will be a 2 pm finish.
This early finish will vary to ensure that there is good resource coverage within the team.
There is also a requirement to work one in every 3 to 4 Saturdays and 1 to 2 bank holidays per year, with a day taken off in lieu during the week.
Duration- 3 months rolling contract
Interested/ Please apply.