Job Title: Client Experience Specialist
Location: Llay, Wrexham
Remuneration: £28,000 - £30,000 pa
Contract Details: Permanent
Our client is on a mission to deliver exceptional client experiences - and they need YOU to make it happen! If you’re passionate about helping clients succeed, love problem-solving, and thrive in a fast-paced environment, this role is for you.
Responsibilities:
- Become an expert on our products, history, and methodology - so you can confidently guide clients.
- Help clients hit the ground running with clear, friendly communication.
- Gather feedback to improve adoption and reduce churn; because their voice matters!
- Create educational resources and lead engaging product demos (bonus points for automation ideas!).
- Be the go-to problem solver via Help Centre, phone, or video calls.
- Spot growth opportunities and collaborate with our Client Outcomes team.
- Stay ahead of trends in employee engagement and sector developments.
- Commit to your professional growth by staying informed on employee engagement trends and sector changes.
- Handle personal data responsibly and confidentially, maintaining transparency in all interactions.
About You:
Are you a self-motivated, highly organised individual with a passion for enhancing client experiences? We're looking for someone who thrives in a fast-paced environment and excels in problem-solving. Your warm, confident communication style will help you connect with clients and understand their needs seamlessly.
If you’re technologically savvy and proficient in the Microsoft suite (especially Excel and PowerPoint), we want to hear from you! Your market awareness and understanding of customer behaviour will be key to your success in this role.
What Our Client Offers:
A vibrant work environment where your contributions matter.
Opportunities for professional development and growth.
A chance to be part of a dynamic team focused on client success and satisfaction.
Ready to make an impact? Apply today and help us transform client experiences!