Head of Quality & Business Systems
Salary: £55,000 – £60,000 per annum
Stoke-on-Trent, Staffordshire ST1
Full-time, office-based working Monday to Friday
Are you an experienced quality leader ready to take ownership of a business-wide Quality Management System and drive real operational improvement? This is a key leadership role with responsibility for shaping, strengthening, and embedding a culture of quality across an established manufacturing organisation.
Hawk 3 Talent Solutions are looking for a proactive, influential Head of Quality & Business Systems who can lead a small team, elevate process standards, and ensure robust ISO 9001 compliance for a growing business based in Stoke-on-Trent, Staffordshire.
About the Role
As Head of Quality & Business Systems, you will be the owner of the organisation’s Quality Management Systems and the driving force behind continuous improvement. You’ll lead internal and external audit activity, manage NCR/CAPA governance, and ensure processes are documented, trained, and followed across all departments.
You’ll also oversee product quality, customer complaints, supplier quality, and risk-based control plans, ensuring the business delivers right‑first‑time performance and consistently high standards.
Key Responsibilities
- Lead, coach, and develop the Quality team
- Own and maintain the ISO 9001 Quality Management System
- Lead external audits and manage corrective actions
- Standardise and improve documented processes across all functions
- Manage training and competency frameworks linked to process compliance
- Create and deliver the internal audit programme
- Oversee NCR and CAPA governance, including root cause analysis
- Reduce defects, rework, scrap, and quality-related waste
- Manage customer complaints, investigations, and corrective actions
- Drive supplier quality improvements and manage incoming inspection strategies
- Embed risk-based thinking and develop control plans
- Ensure controlled management of change across processes and engineering
- Own the digital QMS structure and documentation accessibility
- Lead quality reviews, KPI reporting, and management review inputs
What We’re Looking For
- Strong working knowledge of ISO 9001 and internal auditing
- Proven quality leadership experience within a manufacturing environment
- Excellent stakeholder management and influencing skills
- Strong communication and analytical abilities
- Internal auditing qualification (preferred)
- Self-motivated, organised, and able to work independently
- Strong IT capability, including digital QMS tools
If you would like to apply for the role of Head of Quality and Business Systems then please email your CV to debbie.gough@hawk-3.com or call Deb on 07557803946
Closing date is 28.3.2026 Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.
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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future