Job Description
WHAT DOES A FRONTLINE BRAND HOST DO?
Brand Hosts are at the frontline of our Brand Homes, welcoming our guests onto site and delivering exceptional Customer Service.
You will be trained in all areas of the Brand Home: Delivering Tours, making Cocktails on the Bar, preparing food and drink in the cafe as well as presenting and hosting the Gin Cocktail Masteclasses and Premium Experiences. You will also have general daily tasks such as cleaning and re-stocking of areas.
Weekend work is essential, additionally we also have a thriving Events business that you will be required to use your skills to help run and facilitate. These can be booked in on any day and will also require late nights.
ABOUT YOU
You are a team player who is calm under pressure and able to adapt during busy periods, showing a can-do attitude and flexibility.
You are passionate about delivering exceptional customer service, having a visible consumer at the heart attitude. You are able to adapt your way of working dependent on the visitor flow of the day.
You are passionate about our products and be able to share this passion with the guest and your team.
ARE YOU READY TO EMBARK ON YOUR NEXT MOVE?
· Do you dare to be different?
· Are you willing to question, challenge and innovate in pursuit of excellence?
· Can you work collaboratively and inspire others?
· Are you ready to make your mark?
RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE
- Delivery of exceptional customer service always.
- Making and serving cocktails for all our guests.
- Hosting Cocktail Masterclasses as well as our Premium Experiences and any new experiences that are launched.
- Serving guests in the Shop.
- Turnaround of customer master classes.
- Bar & Gin Expert Responsibilities:
- Making and serving cocktails for all our guests.
- Hosting Cocktail Masterclasses as well as our Premium Experiences and any new experiences that are launched.
- Serving guests in the Shop.
- Turnaround of consumer master classes
- Tours:
- Delivering the Tour Experience to all guests
- Welcoming Guests into reception
- Communicate brand messaging clearly and on-strategy
- Café:
- Working in the café – preparing and serving food and drinks to our consumers.
- Other Responsibilities:
- Helping to pack for our e-commerce offering.
- Setting up and breaking down the bar for events.
- Replenishing Stock in all areas of site
- Using the till and cash handling.
- Risk Awareness: Ensuring that work is carried out following the highest of standards relating to cleanliness, Health & Safety, Social Responsibility and Licensing
- Any other duties as reasonably requested by a DM/Supervisor & Manager
- Above all, flexibility to quickly shift from one area/task to another based on business needs
SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY
- Able to always deliver exceptional customer service, even under pressure.
- Experience of working in a busy and physically demanding role.
- Ability to develop product knowledge and share this with our guests.
- Bar, café, or tour experience is desirable but not essential.
PERSONAL QUALITIES
- Fluency in English
- Excellent interpersonal and customer service skills
- Team Player - Working is part of a team, showing good communication skills, manages time wisley
- Attention to detail and desire to deliver quality standards.
- Pro-active and self-motivated.
- We are looking for people that can be passionate about our Brand and share this with people around the world.