Shipping Administrator (Export & Customer Service Focus)
Pudsey, Leeds
Full Time
Competitive Salary + Benefits
We are recruiting on behalf of a well-established, global manufacturing business seeking a highly organised Shipping Administrator to join their busy logistics and customer service team.
This is a key role responsible for coordinating UK and international shipments while delivering excellent customer service throughout the process. You will liaise with freight forwarders, customers, and internal teams to ensure accurate documentation, smooth deliveries, and timely resolutions to any shipping queries.
Key responsibilities:
- Coordinate export and UK shipments from order through to delivery
- Prepare export documentation and ensure compliance with international shipping requirements
- Liaise with freight forwarders, carriers, and the Chamber of Commerce
- Track shipments and provide proactive updates to customers
- Handle queries, delays, and claims with a customer-focused approach
- Support import processes and ensure accurate record keeping
- Work with Incoterms and Letters of Credit
Experience required:
- Shipping, export, or logistics administration experience
- Strong customer service and communication skills
- Experience working with freight forwarders and export documentation
- Knowledge of Incoterms and international shipping processes
- Highly organised with excellent attention to detail
This is a fantastic opportunity to join a respected, growing business in a pivotal role combining logistics coordination and customer service.