Resident Liaison Officer
📍 Site-Based | Building Refurbishment | Social Housing
We are recruiting on behalf of a well-established construction contractor specialising in occupied social housing refurbishment projects.
Due to continued growth and a strong pipeline of secured works, they are looking to appoint an Assistant Site Manager / Resident Liaison Officer (ASM/RLO) to support delivery on site while acting as the key point of contact for residents throughout the works programme.
This is a dual role combining site supervision with resident engagement — ideal for someone who enjoys both operational responsibility and working closely with people.
The Role
As Assistant Site Manager, you will:
- Supervise assigned workstreams on site
- Promote and enforce a strong health & safety culture
- Monitor quality control and productivity across your area
- Support the Site Manager with planning, scheduling and resource management
- Liaise with client representatives where required
- Address programme issues, delays or operational challenges
- Support investigations where required (H&S or disciplinary)
- Help drive a positive, collaborative team culture
As Resident Liaison Officer, you will:
- Act as the main point of contact for tenants during works
- Arrange and attend resident consultations and open days
- Provide pre-start communication (letters, calls, visits)
- Manage appointments between tenants and trades
- Identify and support vulnerable residents
- Address concerns and resolve issues during delivery
- Support aftercare and resident satisfaction
- Assist with community engagement initiatives and events
What We’re Looking For
Essential:
- Experience within occupied social housing refurbishment
- Strong communication and interpersonal skills
- Confident dealing with residents, clients and site teams
- Ability to motivate and organise teams on site
- Proactive and solution-focused
- Empathetic and customer-focused
- IT literate
Desirable:
- Ability to multi-task and manage competing priorities
- Comfortable working to tight deadlines
- Adaptable and responsive to change
Why Apply?
- Long-term pipeline of secured refurbishment works
- Strong, supportive site management structure
- Opportunity to play a key role in both delivery and customer satisfaction
- Training and development opportunities
If you have experience in social housing refurbishment and enjoy being both operationally hands-on and resident-facing, we’d love to have a confidential conversation.
📩 Apply now or contact us directly for more information.