Customer Service Executive:
Our client, a leading and fast-growing brand in the interiors sector, is looking for an experienced, motivated, and enthusiastic Customer Service Adviser to join their Head Office team. This is a fantastic opportunity to work with a luxury retailer where customer service is at the heart of everything they do.
The Role:
You will be responsible for delivering a high level of service across phone, email, and live chat, resolving customer queries efficiently and accurately, ideally at the first point of contact.
Responsibilities include:
- Handling inbound calls and emails professionally, providing clear and accurate information
- Responding to website live chat queries and identifying customer needs
- Proactive communication regarding orders, deliveries, and resolving issues
- Liaising with 3rd party couriers
- Investigating and resolving customer complaints, ensuring a clear audit trail
- Taking ownership of queries and following them through to resolution
About You:
- Previous office experience with a professional phone manner
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- The ability to multi-task and prioritise workload efficiently
- Experience in B2C or e-commerce customer service is advantageous, but full training will be provided
- A friendly, empathetic approach to customers while maintaining professionalism
- Proficiency in Microsoft Office
Why Apply:
- Opportunity to earn performance-related bonuses
- Join a growing, award-winning online brand
- Relaxed, supportive working environment with casual dress code
- Breakfast and snacks provided, plus regular team socials
- 25 days holiday plus bank holidays
If you are an experienced Customer Service professional who thrives in a fast-paced, customer-focused environment, this is a great role for you!
Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period.