We are looking for a personable, proactive Community Associate to support the day-to-day operation of a premium serviced office in Central London.
This is a front-facing, hospitality-led role at the heart of the workspace. The Community Associate is responsible for delivering an exceptional member experience, supporting building operations, and helping to foster a welcoming, professional and vibrant community.
The ideal candidate will be service-driven, highly organised, and comfortable juggling front-of-house duties with operational and administrative tasks.
Key Responsibilities
Member Experience & Front of House
- Act as the first point of contact for members and guests
- Deliver a warm, professional and consistent front-of-house experience
- Manage reception, including visitor sign-in and access control
- Build positive relationships with members and understand their needs
- Handle member enquiries and requests promptly and professionally
- Support the onboarding of new members and companies
- Ensure meeting rooms and communal areas are set up and maintained to a high standard
Community & Engagement
- Help foster a positive, inclusive and professional community atmosphere
- Support the planning and delivery of member events and activations
- Communicate building updates and community information to members
- Encourage member engagement and day-to-day interaction
Operations & Facilities Support
- Assist with the smooth day-to-day running of the workspace
- Liaise with cleaning, maintenance and other service providers
- Report and follow up on maintenance issues
- Carry out regular checks of the space to ensure presentation standards are met
- Support stock management (pantry supplies, stationery, amenities)
- Assist with health & safety procedures and building compliance
Administration & Systems
- Manage bookings for meeting rooms and shared spaces
- Update internal systems and member records
- Support invoicing, mail handling and deliveries
- Assist the Community Manager with reporting and ad-hoc administrative tasks
Person Specification
Experience
- Previous experience in a customer-facing role (hospitality, retail, serviced offices, hotels or similar)
- Experience in a serviced office, co-working or flexible workspace environment is desirable but not essential
Skills & Attributes
- Friendly, professional and confident communicator
- Strong customer service mindset
- Highly organised with excellent attention to detail
- Proactive, adaptable and solutions-focused
- Comfortable multitasking in a fast-paced environment
- Strong teamwork skills with the ability to work independently when required
- Immaculate presentation and a positive attitude