Investment Operations Administrator - Liverpool - Onsite
This role is responsible for all aspects of investment administration. This includes processing new business, ISA transfers, servicing requests, fee calculations and withdrawals.
This role is also responsible for ensuring a timely, pro-active and high quality service is provided to clients at all times.
Core Responsibilities
- To ensure the full investment administration lifecycle is delivered in accordance with our terms & conditions, internal procedures and within the relevant regulatory framework
- Accurately process new business, monitoring progress through to completion, monitoring receipt of funds and initial fees
- Banking and allocation of client money, ensuring FCA regulatory requirements are met
- Liaising with ceding ISA scheme providers to request ISA transfer monies, ensuring all
- relevant information is obtained
- Accurately process investment/disinvestment instructions relating to new business, additional investments, reallocations and withdrawals
- Undertake all aspects of general investment and ISA administration
- Complete fee and other complex calculations
- Provide a timely, pro-active and high quality service to clients at all times
- Assist with investigation of complex cases
- Assist with collating information for regulatory reporting
- Handle both written and telephone enquiries from clients, advisers and 3rd party service providers
- Identify and report risks and breaches
- Report complaints
- General administrative duties e.g. Photocopying, scanning, filing
- Any other operational duties as required
- Being passionate and demonstrate behaviours in line with the Company’s ethos, vision and key principles
Essential Skills/Experience
As a self-starter who can demonstrate good use of initiative, you will be someone who is flexible and adaptable with excellent communication skills coupled with accuracy and a high attention to detail in all aspects of service delivery
Essential Skills/Experience
- Experience of relevant investment administration
- Good understanding of investment processes and discretionary investment
- management, including a knowledge of ISAs
- Knowledge of the regulatory requirements relating to investments
- Excellent communication skills both written and verbal
- Proficient in Microsoft packages – Excel, Word, and Outlook
- Good time management skills with the ability to prioritise workloads and deal with urgent
- issues that arise
- Team orientated with a flexible approach to work
Desirable Qualifications
- CISI Investment Operations Certificate or equivalent
Click apply!