Customer Service Advisor
£13.30 per hour PAYE
Pollards Wood, Chalfont St. Giles
18 Month Contract
Our client is currently searching for a Customer Service Coordinator to join their team at their Pollards Wood office in Chalfont St. Giles
Responsibilities:
- Customer & Field Engineer Coordination
- Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers.
- Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
- Handle escalations and ensure timely, customer-focused resolutions.
- Operational Support & Logistics
- Support internal teams with tools, parts and transport logistics
- Resolve courier and supply chain issues to maintain service continuity
- Collaborate with global logistics and planning teams to optimise service delivery
- Contract & Billing Execution
- Administer service contracts and manage non-contract service activities
- Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier / customer onboarding
- Manage purchase orders, payables and dispute resolution in alignment with compliance standards
- Cross-Functional Collaboration
- Partner with legal, tax and compliance teams to ensure regulatory alignment
- Contribute to continuous improvement initiatives, ERP system enhancements and data integrity efforts
- Support transformation projects that enhance operational efficiency and customer satisfaction
Qualifications & Requirements:
- Experience in a high-volume, customer-centric environment.
- Background in service coordination, logistics, billing, or contract administration.
- Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
- Strong communication, organizational, and analytical skills.
- Proactive problem-solver with a continuous improvement mindset.
- Strong stakeholder engagement and relationship-building capabilities.
- Ability to adapt in a dynamic, regulated environment.
- Experience in healthcare, med tech, or other regulated industries is advantageous.