Claims Administrator
📍 Manchester City Centre | £26,000 – £28,000 DOE
Our client is a fast-growing Claims Management Company (CMC) specialising in mis-sold car finance claims 🚗
With demand rising, they’re expanding their operations team and are now hiring a Claims Administrator to join their Manchester city centre office.
This team is the engine room of the business – keeping claims moving, chasing missing information, and ensuring lenders respond on time.
If you’re organised, confident on the phone, and love a role where you can stay busy and make things happen… keep reading 👇
Key Responsibilities:
📞 Client & Lender Communication
- Liaising with clients and lenders via phone + email to progress claims
- Handling inbound calls professionally and resolving queries confidently
- Making outbound chaser calls to request missing documents / updates
- Explaining clearly what information is needed and why (helping clients respond quickly!)
📩 Email & Workflow Processing
- Managing high volumes of emails and allocating them through workflow queues
- Prioritising tasks by urgency, deadlines, and workload
- Spotting key information quickly and assigning actions efficiently
📝 Case Management & CRM Updating
- Updating case notes, documents, timestamps and claim status accurately
- Moving claims through structured stages to avoid delays
- Tracking caseloads to ensure nothing goes stale or dormant
- Flagging cases that need escalation or specialist review
📎 Document & Evidence Handling
- Requesting missing documentation (ID, agreements, finance docs etc.)
- Handling incoming post: opening, scanning, uploading + filing correctly
- Keeping case files organised, complete and compliant
- Reviewing lender responses and ensuring they’re actioned quickly
✅ Compliance & Quality
- Following processes in line with regulatory expectations
- Maintaining high accuracy in data entry + document handling
- Handling sensitive information securely and confidentially
- Supporting a consistent, high-quality customer experience
🤝 Team Support & Continuous Improvement
- Supporting colleagues during peak demand and managing workloads as a team
- Sharing blockers and case insights with management
- Suggesting improvements to workflows, templates and procedures
- Supporting team targets through efficient, high-quality processing
🔍 What We’re Looking For
- Confident and professional phone manner
- Strong admin skills + excellent attention to detail
- Compliance / regulatory experience (nice to have, not essential)
- Comfortable processing high volumes of emails
- Able to follow structured workflows and processes
- Confident using CRMs + Google Workspace (Docs/Sheets etc.)
- Works well in a fast-paced, process-driven environment
🌟 Why Join?
- Fast-growing, reputable CMC brand 📈
- Supportive team culture 🤍
- Training + progression opportunities 🚀
- Incentives to reward performance 🎁
- Manchester city-centre office 🏙️
- Stable Monday–Friday role.. No late nights, no weekends 🙌
If you’re organised, confident on the phone, and ready to build your career in claims management — we’d love to hear from you 💬
📩 Drop me a message / apply now 👇