Overview
The Head of QHSE is responsible for the strategic leadership and management of Quality, Health, Safety, and Environmental performance on behalf of an integrated facilities management contract for a leading bank. The role ensures the effective delivery of their QHSE strategies, policies, and procedures, and provides leadership for the QHSE support team embedded within the contract.
Responsibilities
- Lead accident and incident reporting for both FM and SAN asset-specific investigations, and will liaise with key stakeholders in the bank to ensure delivery to the agreed scope of services. Investigate and review Accidents, Investigations and Near Misses (AINM) reported by client employees via Ostara, including assessment for the client to report a RIDDOR and ensure lessons learned are shared and acted upon.
- Accountability & oversight of the contract QHSE delivery for all hard and soft services (engineering, cleaning, etc.) at 12 high-profile head office building and cira 350+ retail branches across the contract portfolio to deliver all aspects of the property related audit schedule in accordance with contractual agreements.
- Support to the client, advising and supporting the execution of their health and safety strategy across the estate.
- Work in collaboration with teams such as HSQE and Supply Chain, who are responsible for ensuring safe systems of work are in place for all our employees and self-delivered activities, sub-contractor management for all medium and high risk works such as HV & LV, Confined space, working at height.
- Ensure effective use and compliance of relevant client systems , e.g Track Record and Ostara, for all audits and incidents and compile/analyse QHSE data for client reporting to their Senior Management Team.
- Develop, manage, and review the Client’s Integrated Management System (IMS) in line with ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018 standards.
- Monitor clients IMS performance, conduct risk analysis, evaluation, planning, and implementation of QHSE improvements. Liaise and engage with client representatives for all QHSE matters, ensuring delivery to the scope of QHSE services provided to the client, including attendance at safety meetings and governance forums, roadshow & campaign events as requested by the client.
- Represent the Client on any external auditor visits and implement corrective actions as required.
- Provide QSHE expertise to site leads, client representatives and supply partners where required to ensure the adoption of client requirements, statutory compliance and promotion of best practice across all locations to foster a positive QHSE engagement and culture.
- Provide mobilisation support for QHSE matters, including policy and process, during the contract start-up and transitions, liaising with internal and external teams, e.g HSQE, OHS Group
Requirements
Qualifications:
Essential:
- Diploma in Occupational Health and Safety (Level 6)
- NEBOSH National Diploma or equivalent (Level 6)
- IOSH (Graduate or Chartered Member)
Desirable:
- Educated to degree/HND level or equivalent
- ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 Internal Auditor
- Additional relevant certifications (e.g., CDM, Confined Space, Work at Height, Asbestos Awareness, L8 ACoP)
Knowledge and Experience:
- Strategic management of QHSE in facilities management or built environments (specific experience in data centre environments an advantage)
- Strong working knowledge of ISO standards and statutory requirements
- Experience delivering QHSE across multi-site contracts, ideally in the banking or critical environments sector
- Excellent IT and communication (verbal and written) skills
- Strong leadership and team management skills
- Committed to service excellence and effective QHSE support
- Calm under pressure, able to make sound decisions
- Team player, able to work with client and company representatives at all levels
- Willingness to travel and work flexibly across the UK under own direction to deliver service with minimum 1 day per week at client site in Milton Keynes.