Customer Support Specialist (Autonomous Vehicles)
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.
Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 65,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
As a Customer Support Specialist you will provide real-time guidance and support to customers and autonomous vehicles (AVs) in complex driving scenarios. As a fleet response team member, you can expect to assist autonomous vehicles in real-time.
Responsibilities:
- Passenger Support & Interaction: Serve as the frontline point of contact for passengers within the vehicle; providing calm, professional guidance during navigation events, addressing technical inquiries, and ensuring a world-class customer experience throughout the journey.
- Navigational Assistance: Guide AVs through challenging situations, such as blocked streets, narrow lanes, and private driveways, ensuring efficient and safe navigation.
- Decision Making: Collaborate with AVs to optimise driving paths, considering factors like lane closures and traffic conditions.
- Safety Oversight: Monitor AV behaviour and intervene to prioritise safety and avoid potential hazards.
- Human-Machine Interaction: Maintain effective communication with AVs to ensure seamless cooperation and timely responses.
- Problem Solving: Adapt to dynamic road conditions and rapidly address unexpected challenges.
- Continuous Learning: Contribute to the improvement of AV technology by analysing past performance and identifying opportunities for optimization.
- Safety Compliance: Ensure adherence to all relevant safety regulations and certifications.
Do you have what it takes to become a Customer Support Specialist?
- De-escalation skills / experience
- Strong focus on safety and attention to detail
- Excellent problem-solving and decision-making skills
- Ability to work effectively in a fast-paced, ever-changing environment
- Strong customer service, de-escalation, communication and interpersonal skills with 2 years experience
- Adaptability to new technologies and processes
- Ability to self-correct and learn from previous mistakes
- Maintain safety compliance certifications
- Ability to stay focused and seated for multiple hours at a time
- Ability to multitask in dynamic situations
- Schedule flexibility to support a 24*7 operation including bank holidays
Minimum Requirements
- Pass a background check, drug test, and physical.
- 999/ Emergency Telecommunications experience or similar - minimum of 1 year experience
- Valid drivers license with 3 years of driving experience and a clean driving record
Benefits:
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.
- Private Medical Insurance (PMI) through BUPA
- Dental Insurance through BUPA
- Life Insurance through Canada Life
- Income Protection Insurance through Canada Life
- Pension Insurance through Aviva
- Be part of a pioneering team shaping the future of transportation
- Contribute to enhancing safety and efficiency on the roads
- Work in a collaborative and supportive environment
- 28 days paid time off
- Birthday Leave
- Referral Incentive Program
What We Offer:
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.
We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.
Join our team today and experience firsthand our dedication to supporting People First.
How We Partner To Protect You
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/
TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.