We are seeking an experienced Import-Export Coordinator to join our client’s team. This is a key role responsible for delivering frontline support to customers and regional offices, ensuring orders are dispatched in a timely, efficient, and fully compliant manner.
The successful candidate will play a vital role in maximising customer satisfaction, optimising shipping costs, and supporting the ongoing development of the shipping function through proactive communication and performance analysis.
Key Responsibilities
- Prepare and manage all export and import documentation on a daily basis
- Liaise closely with international distributors, agents, overseas offices, and freight forwarders
- Respond promptly to telephone and email enquiries, providing accurate and timely information
- Develop proficiency in internal business systems (ERP) to deliver accurate information at first point of contact
- Coordinate shipments to meet customer delivery requirements, including order consolidation to reduce freight costs
- Collaborate with production teams to align shipping schedules with customer needs
- Monitor and control freight costs, obtaining competitive air, sea, and courier quotations where required
- Maintain up-to-date knowledge of export regulations and ensure full compliance with relevant legislation
- Ensure invoices and associated documentation meet all customer and regulatory requirements
- Coordinate customer returns where necessary
- Support the development and monitoring of KPIs to drive continuous improvement within the shipping department
About You
- Proven experience in an Import-Export Coordinator role, ideally within an engineering or manufacturing environment
- Strong working knowledge of export documentation, international shipping processes, and compliance requirements
- Excellent communication skills with the ability to build effective working relationships across multiple stakeholders
- Calm and organised approach, with the ability to work under pressure and meet deadlines
- Strong time management skills and a proactive, solution-focused mindset
- Competent in Microsoft Office applications and experienced in using ERP systems
What We Offer
- Full-time, permanent position (35 hours per week)
- 9-day fortnight working arrangement, allowing compressed hours and alternate Fridays off
- A supportive environment that promotes work–life balance
- Opportunity to contribute to a dynamic and internationally focused organisation