Customer Service Representative B2B

Wat je gaat doen IFF in Tilburg is looking for a Customer Service Representative B2B to manage a portfolio of business customers and oversee the entire Order-to-Cash process. You are the connecting link between customers and internal departments, ensuring that orders, deliveries and financial processes are handled accurately and efficiently.

As a Customer Service Representative B2B, you are responsible for your own customer portfolio. You maintain professional relationships with business customers and ensure that their orders are processed correctly, from the initial order through delivery and payment.

Your main responsibilities include:

• Managing the complete Order-to-Cash process for your own customer portfolio.
• Monitoring orders, deliveries and payments to ensure everything progresses as planned.
• Coordinating with internal departments, including production, logistics, supply chain and finance.
• Identifying potential issues and proactively coordinating solutions.
• Building and maintaining strong relationships with business customers.
• Handling customer complaints, financial disputes and credit notes.
• Investigating recurring issues and identifying their root causes.
• Ensuring accurate order administration and supporting month-end closing.
• Contributing to the improvement of internal processes and procedures.

Wat we je bieden

• A starting monthly salary of €3,740 gross, with opportunities for salary growth.
• 25 vacation days per year, 8% holiday allowance.
• An additional 13th-month payment of 8.33%, included in the flex budget.
• Travel allowance of €0.21 per kilometre.
• A fulltime contract through Start People, with the possibility of a direct contract with IFF based on performance.
• A thorough onboarding period, initially working fully on-site to become familiar with the organisation, systems and processes.
• The possibility of hybrid working after the onboarding period.

At Start People, we operate on the principle of equal pay; your terms and conditions of employment always match those of colleagues who are employed directly by the client. This means that, in addition to your hourly rate, your terms and conditions of employment also include, for example, the number of days off, allowances, time-off-in-lieu payments and other pay components. Functie-eisen

• Previous experience in B2B Customer Service, within a production and supply chain environment.
• Experience with Order-to-Cash processes.
• Excellent command of English (minimum C1 level).
• Availability for 40 hours per week.
• Strong organisational and administrative skills.
• Professional communication skills and a customer-oriented approach.

Over het bedrijf

International Flavors & Fragrances is a global leader in flavours, fragrances, food ingredients and health solutions.

Its Tilburg location is one of the company's major production sites, with around 750 employees. From here, IFF supplies ingredients to well-known international customers in industries such as Nutrition, Pharma and Scents.

The products manufactured in Tilburg are used in everyday products such as detergents, soaps, cosmetics and perfumes. This means your work contributes to the supply chains behind products used by millions of people around the world. IFF combines international expertise with a strong focus on innovation, sustainability and long-term development.