Operations & Customer Service Internship | Flagship Events Amsterdam mbo/hbo/wo

What will you do?

As an Operations & Customer Service Intern, you will support Flagship Events with its day-to-day operational activities. You will help ensure that our canal cruises, events and other activities are well organised behind the scenes, and that customers receive excellent service from their initial enquiry to the completion of their booking. Your tasks will include managing schedules and bookings, answering customer enquiries and coordinating various activities. You will also assist with the preparation and execution of events. You will learn how to keep an overview, adapt quickly and make sure everything runs smoothly.
What will you learn?

• Process bookings, changes and group enquiries;
• Handle complaints and unexpected situations in a customer-oriented way;
• Support the coordination of canal cruises and events;
• Collect and process customer reviews;
• Assist with post-event cost calculations and evaluations.

Practical information

Start date: February 2027, or earlier by mutual agreement;

Duration: Minimum of 5 months;

Internship type: Work placement internship;

Internship allowance: € 350 per month;

Location: Office in the heart of Amsterdam and various event locations.
What we offer

• A varied internship where you will gain hands-on experience in Operations and Customer Service;
• The opportunity to explore different aspects of the events and hospitality industry;
• A behind-the-scenes look at the organisation of canal cruises and events;
• Legendary Friday afternoon drinks, sports activities and company parties;
• A delicious lunch provided at the office;
• 25% employee discount on canal cruises and other activities within Flagship Holding.

Requirements

• You are currently studying Hotel Management, Leisure & Events Management, Tourism Management or a related field;
• You have strong organisational skills and enjoy making sure everything runs smoothly;
• You are customer-oriented and have good communication skills;
• You can prioritise tasks effectively and switch easily between different activities;
• You have a good command of English.

Over Flagship Amsterdam

Flagship Amsterdam is een snelgroeiende rederij in het hart van Amsterdam. Wat in 2017 begon met drie boten, is inmiddels uitgegroeid tot een vloot van meer dan 70 boten, en we groeien nog steeds elke dag verder! Jaarlijks verwelkomen we gasten uit meer dan 55 verschillende landen, en we varen het hele jaar door. Dit doen we met een gedreven en ambitieus team van meer dan 800 (seizoensgebonden) medewerkers.

Maar Flagship is meer dan alleen rondvaarten. Vanuit dezelfde energie bouwen we aan verschillende concepten die allemaal draaien om beleving, gastvrijheid en de stad Amsterdam. Zo ontdek je de stad op de fiets met Flagship Bike Tours, proef je de sfeer bij Flagship Waffle Experience Amsterdam, en werken we bij Shipyard aan creatieve projecten op en rond het water. Daarnaast hebben we labels zoals Voyage Amsterdam, Captain Jack en Aemstelland, elk met hun eigen stijl en doelgroep. Samen vormen ze één organisatie, maar met verschillende manieren om mensen de stad te laten ervaren.