Customer Service Representative Fluent English

Are you a solution-focused communicator with a passion for fashion and streetwear? We are looking for a proactive Customer Service Representative to join the team at our client’s warehouse in the Netherlands. In this role, you give every workday a kickstart by handling inquiries from business clients and ensuring everything runs smoothly. You aren't just answering emails; you are building relationships and solving puzzles to keep customers happy. You will be working at an international apparel specialist, ensuring that every order and question is handled with a smile!

A typical workday:
You arrive at the warehouse office, grab a coffee, and dive into the CRM system. You'll spend your day engaging with a wide range of business customers, coordinating with the warehouse team to check order statuses, and ensuring all data entry is spot-on. It’s a fast-paced environment where you keep your cool and stay organized, even when things get busy. Since you’ll be working for a client of ours in the apparel industry, you’ll be right where the action is.

Responsibilities:

• Engaging with a wide range of business customers in a positive and professional manner.
• Managing customer relationships and ensuring a high level of satisfaction.
• Handling order-related inquiries and coordinating with the warehouse picking team.
• Working fluently with CRM systems and Microsoft Office to track interactions.
• Accurately processing data and managing administrative tasks with great attention to detail.
• Solving problems on your feet to provide quick and effective solutions.
• Communicating effectively with both internal teams and external partners.
• Maintaining a high pace in communication, with a typing speed of at least 30 WPM.

We are looking for:

• 1-2 years of experience in customer service (experience in apparel or streetwear is a big plus!).
• Fluency in English is a must.
• Proficiency in at least one additional language: Dutch, German, or French.
• A solution-focused attitude and the ability to think quickly under pressure.
• Confidence in using CRM systems, Microsoft Office, and learning new tools.
• Excellent time management skills and a proactive "can-do" mindset.
• The right to work and live in the Netherlands (no sponsorship available).
• Someone who likes to put their shoulders to the wheel in a warehouse office setting.

We offer:

• A competitive salary between €3,200 and €3,500 per month.
• A stable full-time position with office hours from 09:00 to 17:00.
• A dynamic workplace within an international apparel warehouse environment.
• Travel allowance for your daily commute.
• Personal support and a focus on your professional growth.
• A great working atmosphere with a fun and motivated team.
• Opportunities to learn and develop yourself further through Staffice.

Why choose Staffice? At Staffice, everything revolves around people. We understand what moves you and ensure you go to work with a smile. We believe in a personal approach and clear communication—we don't beat around the bush. When you join the Staffice.nl team, you benefit from:

• Get paid when you want: weekly, four-weekly, or monthly.
• Holiday allowance of 8.33% on top of your salary.
• At least 25 paid vacation days per year (based on full-time).
• Pension build-up for your future.
• A personal approach and training opportunities.
• Working with a smile!