The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
You will be part of a full-service planning studio helping customers to make their dream home come true while securing a convenient customer experience from end to end.
- You have a strong customer focused mindset and are able to transform the customer needs, dreams & frustrations into relevant and smart home solutions.
- You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
- You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
- You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g. Overstock).
- Together with your manager and the team you ensure that the planning hub is a highly efficient operation and that you serve all customers while minimising waiting times. You also maintain the planning hub in excellent shape, welcoming, clean and tidy.
- Live our value of 'Togetherness' by being cooperative in assisting in other job and operations-related duties as assigned.
- Passion to serve customers using all your knowledge of the IKEA product range and all relevant IKEA services (measuring, assembly, installation, transport & finance).
- Experience and knowledge of Interior Design and SketchUp preferred.
- Strong passion for the IKEA product range related to the planning studio (Kitchens, Living Room Storage, Wardrobes, Bathrooms).
- Passion to exceed customer expectations in all aspects of the end-to-end customer experience of complex purchases.