IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Thailand is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.
IKEA Thailand creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano (Thailand) Ltd. Owns and operates five omnichannel stores in Thailand, including IKEA Bangna, IKEA Bang Yai, IKEA Phuket, IKEA Sukhumvit and IKEA Chiang Mai. To learn more, visit IKEA.co.th
You will be part of a full-service Planning Studio, helping customers to make their dream home come true while securing a convenient customer experience from end to end. You have a strong customer focused mindset and can transform the customer needs, dreams & frustrations into relevant and smart home solutions.
- Actively approach customers who you see require additional help. Identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
- Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
- Understand the store and department action plans. Responsibility for your department goals and know how you contribute.
- Lead/support the implementation of planned commercial activities involving your department throughout the store.
- Ensure your maximise sales whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritised products (e.g. Overstock/over tag).
- Demonstrate the ability to analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.
- Be familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.
Your profile
- Experience of working in a fast-paced environment, customer-focused and service industry.
- Ability to take personal initiatives and priorities and organise your own work in efficiency and timely manners.
- Confident in approaching and talking to people in a proactive manner.
- Excellent attention to detail.
- Able to work on weekends and/or public holidays when required.