The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
About the job
You will work closely with the Customer Relations team and the Home Furnishing Business to create a positive customer experience. You do this by providing professional knowledge sharing with the IKEA Services Furniture Assemblers and Kitchen Installers enabling a seamless development on measurement, assembly and installation services.
Your assignment
- Responsible for ensuring that the IKEA store provide the best furniture assembly services, so that customers get a successful shopping experience.
- Full understanding of 'IKEA basic work knowledge', to maintain a friendly attitude at customer place
- Provide customers with professional, fast and friendly full range of furniture assembly services including delivery of our IKEA items to customers’ places.
- Ensure that all the items loaded are accurate, the packaging is not damaged, the installation drawings are clear to confirm the orderly installation services
- Clearly inform the customer installation in a professional and friendly manner to the customer to confirm the installation of goods
- Ensure that all the measured data is accurate, the picture is clear, the key parts of the logo clearly in place
- Clearly inform the customer measurement procedures, professional and friendly to introduce IKEA products and design concepts
- Always treat customers' advice or complaints efficiently and efficiently to ensure service quality of service providers
Your profile
- Have at least one or two years of Assembly and Installation experience
- Have the ability to use and maintain power tools
- Experience working in a fast-paced and future-oriented environment.
- Understand and meet customer's current and future needs and expectations.
- Have a positive working attitude and be able to work under pressure.
- Have good communication skills
- Hold Class 3 & 4 driving licence.