Who you are
We are looking for a passionate and customer-focused commercial co-worker who thrives in a dynamic and fast-paced retail environment. You are motivated by delivering an excellent customer experience and have a keen interest in home furnishing. You are approachable, proactive, and confident in engaging with customers to understand their needs and provide tailored solutions.
You also have:
- Strong knowledge of selling techniques and a deep understanding of customer behavior.
- A passion for active selling, with a results-driven and business-minded approach.
- Basic knowledge of home furnishing trends and IKEA's modular product range.
- The ability to work efficiently, organize tasks, and manage time effectively.
- A strong sense of teamwork, flexibility, and openness to change.
- The ability to work in a fast-paced and future-oriented environment. Digital proficiency and adaptability to work in an integrated online and offline sales environment.
What you'll be doing day to day
- Prepare product presentations and secure merchandising basics. Ensure all customer material and digital solutions are ready to use to give customers a positive shopping experience. Engage with customers, making them feel expected and welcome while understanding their needs.
- Demonstrate expertise in IKEA products, actively sharing knowledge of their features and benefits.
- Support and guide self-planning customers, ensuring a smooth and seamless experience. Conduct 1:1 planning appointments, communicate the benefits of solutions, and convert planning offers into orders.
- Offer relevant services, finalize purchases, and provide excellent after-sales support. Ensure efficient returns processing and coordinate with matrix stores when necessary. Maximize sales while maintaining profitability by promoting top-selling and priority products. Maintain product presentation, merchandising, and digital tools for an enhanced shopping experience.
- Uphold IKEA’s values and sustainability commitments, differentiating IKEA from other retailers. Collaborate with the team to continuously improve customer service and the overall shopping experience.
Together as a team
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!
Studies show that members of underrepresented communities don't apply for jobs unless they're 100% 'qualified'. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.