Who you are
You have:
- a very good ability to communicate in English,
- excellent follow-through skills and attention to detail,
- excellent computer and web-browsing knowledge,
- ability to work in a fast-paced environment and demonstrate a high sense of urgency and confidentiality,
- ability to prioritize tasks and communicate clearly within the team,
- ability to think outside the box while applying common sense,
- the ability to work on weekends and bank holidays (additional day off and remuneration),
- ability to work with peers from all over the world,
- experience in the loss prevention, banking, investigative or fraud field – will be an asset.
A day in your life with us
- manual screening of flagged (challenged) transactions within the designated timeframe,
- manual screening of online gift card purchases,
- keeping a record of identified fraudulent transactions,
- adding fraud-associated data points to internal blocklists,
- informing the relevant stakeholders from Payments or RCMP teams about transactions requiring additional attention,
- occasional participation in anti-fraud operations and testing of new solutions,
- supporting and closely cooperating with Fraud Prevention Administrators in the US hub team,
- cooperating with RCMP co-workers, bank employees, Loss Prevention, and Law Enforcement regarding fraudulent or potentially fraudulent activities.
Together as a team
Our team plays a key role in protecting the business from fraudulent activity. As a Fraud Prevention Administrator, you will work closely with colleagues across markets to manually review high-risk transactions and support ongoing investigations. Your work directly contributes to creating a safe and trusted shopping experience for our customers. Because we support e-commerce operations globally, the role includes some weekend and bank-holiday shifts, as well as early morning start times.
Questions and support? Let's connect!
If you need support or have any questions about the recruitment process, please contact us at recruitment.bsc.pl@ingka.ikea.com.
Job interviews are carried out on a continuous basis. Once we find a suitable candidate(s), we will close the job offer. Recruitment with us is fully remote.
We’re looking forward to meeting you!
A little about us
As Ingka Business Service Center, we are part of IKEA and we support stores and other IKEA units with financial and payroll services. We will provide you with the opportunity to spread your wings in the People&Culture field. What matters to us is whether our values, such as a sense of community, simplicity or renew and improve, appeal to you. With us, you can be yourself and work the way you want – we care about your authenticity and freedom of self-expression. We focus on job stability and building long-term relationships with our Co-workers (also through a loyalty program – working with us longer earns you an additional financial bonus). At IKEA, you manage your career – it is up to you to choose the path of development within the team, by taking part in international projects or even within the organisation worldwide.
When you get to know us better, you will see that work at IKEA means… so much more!
Our FIKA will perk you up for sure, but we offer more perks than that:
- hybrid working model (3 days from the office a week),
- fantastic office furnished with IKEA furniture, divided into zones for work and relaxation and creative collaboration,
- free underground parking with electric charger and bicycle parking,
- stable employment (employment contract),
- flexible terms of employment (depending on the team – full-time and part-time),
- flexible working hours (we start work between 7 and 10 a.m.),
- annual appreciation bonus dependent on performance in the relevant fiscal year,
- home work allowance,
- cafeteria system – a pool of benefits to choose from (e.g. Multisport card, cinema tickets, shopping vouchers, medical package for relatives),
- Tack! loyalty programme for Co-workers – working with us longer earns you an additional financial bonus,
- private medical care for IKEA Co-workers and their families,
- wellbeing support – Edenred pre-paid lunch card, Employee Assistance Programme – support in difficult life situations,
- personal accident insurance and pension plan,
- jubilee awards, gifts and special events,
- additional 4-week paternity leave,
- cofinancing of language courses.