Service assurance & compliance lead

Would you like to play a key role in building a modern Service Management organization where quality, compliance, and risk management go hand in hand? Do you enjoy creating structure, transparency, and confidence in complex IT environments? Then this role as value stream lead (service assurance & compliance) could be the next step in your career.

Within Tata Steel, you will help shape and strengthen our Service Management capability. Your focus is to ensure that governance, risk, quality, and compliance processes are effective, practical, and embedded into the way we work. By balancing control with usability, you enable the organization to deliver reliable services while remaining audit-ready and compliant.

As a service assurance & compliance lead at Tata Steel…

• Lead the Service Assurance & Compliance value stream and ensure that risk management, quality management, audit readiness, governance reporting, and compliance activities are effectively organized and continuously improved.
• Maintain and actively manage the risk register, ensuring that risks are visible, mitigation actions are tracked, and progress is monitored.
• Own and continuously improve the Quality Management System, ensuring it remains practical, relevant, and aligned with Service Management processes.
• Coordinate internal and external audits, organize evidence collection, and ensure findings and improvement actions are followed through to completion.
• Work closely with other service assurance & compliance leads and stakeholders to embed assurance and compliance requirements into daily operations without creating unnecessary bureaucracy.
• Provide clear governance reporting and management information, enabling informed decision-making and visibility of the organization’s compliance posture.
• Promote a culture of accountability, quality, transparency, and continuous improvement across the Service Management environment.

You are someone who brings structure and clarity to complex environments. You have a natural focus on quality, risk, and continuous improvement, and you enjoy translating governance requirements into practical solutions. You are comfortable working with a wide range of stakeholders and can influence decisions without relying on formal authority.

In addition, you have:

• A completed Bachelor’s or Master’s degree (HBO or WO equivalent).
• Experience in IT Service Management, governance, risk management, quality management, audit, or compliance-related roles.
• Experience preparing organizations for internal and external audits.
• Experience managing or supporting risk registers, control frameworks, audit findings, and remediation actions.
• Working knowledge of ITIL 4 or a comparable Service Management framework.
• Knowledge of and experience with ISO 9001 and ISO/IEC 27001.
• Strong documentation, reporting, and written communication skills.
• Excellent stakeholder management skills and the ability to influence and align stakeholders at different organizational levels.
• Experience in a regulated or audit-sensitive environment is considered an advantage.

Join a leading international steel company where collaboration, innovation, and technical expertise are valued. Tata Steel provides space to grow, specialize, or explore new challenges in a supportive environment.

• Monthly gross salary between € 4.356,75 and € 8.452,42  depending on experience and qualifications.
• Excellent work-life balance: 28 vacation days, 11.5 ADV days, plus flex-hour accrual.
• Profit-sharing opportunities, fixed 2% year-end bonus, and 8% holiday allowance.
• Comprehensive benefits including reimbursement of medical expenses and allowances.
• Pension plan with 70% contribution covered by Tata Steel.

You will join the Service Management department at Tata Steel, where we are continuously improving the way we manage service quality, compliance, governance, and risk. Our goal is to build a modern, value-stream-based operating model that supports reliable service delivery and effective organizational control.

You will work closely with colleagues across multiple disciplines who are committed to operational excellence, transparency, and continuous improvement. In this role, you will have the opportunity to make a visible impact on how Service Management supports and protects the business while enabling future growth and innovation.

• afgeronde hbo
• gedrevenheid
• besluitvaardigheid