Customer Service Representative

Looking for a varied job that combines customer management and sales? Then we’re looking for you!

In this role, you’ll be the first point of contact for customers and will also support colleagues with sales and administrative processes. Thanks to you, we’ll achieve optimal customer satisfaction and the organization can continue to grow! 

• Handling customer inquiries and complaints; 
• Supporting sales activities;
• Preparing quotes and forecasts, and assisting with distribution management;
• Processing and managing customer orders;
• Serving as the first point of contact for customer relations (by phone and in person); 
• Preparing reports for internal use;
• Conducting interviews to clarify customer needs. 

The position is for 32 hours, spread over 4 days. The start time is between 7:30 and 9:00, depending on your preference. 

You’ll be working for an internationally operating manufacturing company in the chemical industry that develops innovative solutions for sectors including the automotive, industrial, and energy industries. From its locations in Ittervoort and Echt, the company produces high-quality specialty chemicals, silicones, and additives and supplies them to customers worldwide. 

For this position, you’ll be based at the Ittervoort location. You’ll be part of a growing environment where, together with your team leader, you’ll lay the foundation for a new team. This offers a unique opportunity to contribute ideas about the team’s further development right from the start.

The workplace is located in an industrial park and is easily accessible by car.

• You are fluent in English, and most of your communication will be in English. Do you speak multiple languages? That’s a plus; 
• Proficient in Microsoft Office and CRM systems (e.g., SAP); 
• 2–3 years of experience in a similar role, such as Customer Service, Sales Support, or Account Management; 
• Familiar with supply chain processes and order management. 

In addition, it’s important that you can handle stress well and work proactively. 

• A position for 28 to 32 hours per week, depending on your needs; 
• Work at an international, growing company with multiple projects where you 
• Initially, you’ll work entirely in the office; eventually, there will be the option to work from home one day a week; 
• You’ll receive 29 vacation days based on a full-time 40-hour workweek;
• If you do not take any sick days in a given year, you will receive 2 additional vacation days for the following year; 
• A generous pension plan where you contribute 4% and the employer covers the remainder of the premium.
• A net travel allowance of 0.21 cents per kilometer driven, up to a maximum of 50 km one way; 
• An internal bonus system based on individual performance and company performance (paid out in March).

Interested? Please submit your information, and we’ll contact you as soon as possible to discuss the possibilities further.