Senior Campaign Manager (FTC)

As a Senior Campaign Manager, you will lead the end-to-end delivery of CRM campaigns for eBay, ensuring strategy is translated into actionable plans and executed to best-in-class standard. You will act as the key link between Marketing Managers and Campaign Managers, drive alignment, accuracy, and timely delivery across all campaign activity, oversee complex campaign components, optimize performance data, champion best practices, and support team development through mentoring and line management.

• Campaign Management
  • Oversee end-to-end execution of CRM campaigns across channels including onsite, in-app, push notifications, and email.
  • Translate CRM strategy into structured, results-driven campaign plans, supporting the Marketing Manager in delivering against key KPIs.
  • Manage multiple campaign components and timelines, ensuring accurate, on-time delivery at a best-in-class standard.
  • Proactively manage campaign risks and dependencies, identifying issues early and implementing effective solutions.
  • Maintain clear visibility of all campaign and project statuses, balancing workload and ensuring effective resource allocation.
• Stakeholder Management and Leadership
  • Act as the primary point of connection between Marketing Managers and Campaign Managers to ensure alignment and clarity across all workstreams.
  • Build and maintain strong relationships with agencies and eBay stakeholders as a trusted partner.
  • Ensure consistent communication across all stakeholders, tailoring messaging to drive clarity and informed decision-making.
  • Lead and mentor Campaign Managers, providing feedback, development support, and performance guidance.
  • Support senior stakeholders in managing campaign resourcing and capacity, enabling delivery of innovative projects.
• Performance and Process Optimisation
  • Monitor and analyse campaign performance, using data and insights to optimise targeting, engagement, and conversion.
  • Provide stakeholders with clear reporting and actionable recommendations to improve future campaign performance and inform CRM strategy.
  • Champion quality assurance across all deliverables, ensuring accuracy, consistency, and adherence to best practices.
  • Identify opportunities to improve operational workflows and campaign processes, driving efficiencies across the team.
  • Develop clear, detailed, and actionable creative briefs, working closely with creative teams to deliver high-quality, on-brand assets.
  • Work closely with agency partners to develop best-in-class briefs and actively upskill Campaign Managers.

• Proven experience managing end-to-end CRM campaigns in a fast-paced, client-facing environment.
• Strong understanding of data-driven marketing, including segmentation, targeting, and performance optimisation.
• Excellent stakeholder management skills across agency and client teams.
• Experience leading complex campaign workflows and managing multiple workstreams simultaneously.
• Strong analytical skills, ability to interpret data and turn insights into actionable improvements.
• Expertise in writing clear, insight-driven creative briefs.
• Highly organized with strong attention to detail and a commitment to quality.
• Proven ability to identify and implement process improvements to enhance operational efficiency.
• Experience mentoring or line-managing team members, focusing on development and performance.
• Strong communication skills and a proactive, solutions-focused mindset.

• A flexible, hybrid working policy (2 days from the office, depending on location).
• Pension, free private healthcare, mental health support, and company sick pay scheme.
• 26 days paid holiday plus UK Bank Holidays.
• Season ticket loan and cycle to work scheme.
• Enhanced family-friendly policies to support new parents.
• Social and cultural events, including opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational talks and regular guest speakers.
• Learning and development opportunities with continuous training and advancement.
• Buddy programme to support new hires.
• Strong reputation as a B Corp® and award-winning agency.
• Opportunities to work with global clients across industries.
• Opportunities for growth, training, development and certifications.
• Global annual DEPT® Cares Month, where employees donate skills to support local charities.

DEPT® takes pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. We encourage applications from all backgrounds and welcome reasonable adjustments to support candidates throughout the recruitment process and their time with us.