Account Supervisor - 6 month FTC

Account Supervisor – Toronto (hybrid)

This is a 6‑month fixed term employee contract role that may become a future opening.

Job Purpose

This role is part of our Global Studios team. We create emotive, conversion‑focused ideas, products and campaigns at scale and speed, specialising in hyper‑personalised digital communications that change perceptions, shape behaviours and shift market share.

What You’ll Do

• Manage, draft and review client briefs
• Ensure client deadlines are met across multiple campaigns and liaise with the Account Director on team capacity
• Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
• Clearly and effectively distill and transfer client feedback to designers, copywriters
• Prioritise workloads for the team, and escalating when needed
• Ensure client requirements are met whilst protecting DEPT® brand values
• Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with the objective of becoming a trusted adviser
• Build excellent working relationships with key clients by attending regular meetings, video conference calls, planning sessions, briefing meetings and participating in evaluation reviews
• Ensure high standards are maintained and add value wherever possible
• Ensure success criteria are met and projects are delivered on time and to budget
• Maintain a good knowledge of all DEPT® products and services and actively promote them to clients
• Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
• Work with the team to determine and test creatives across client‑owned channels

What You Bring

• Experience delivering a broad range of multi‑channel marketing communications including digital and direct, including email and banner experience
• Extremely organised, with the ability to manage multiple projects simultaneously
• Ambitious with the ability to think strategically and contribute something new to the agency
• Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
• Highly motivated to learn, grow and improve
• Personable, approachable demeanor and motivating team player
• Moderate understanding of production and interactive processes
• Excellent oral and written communication skills
• Superb planning and organisation ability
• Ability to manage and develop client and supplier relationships
• Basic understanding of financials to effectively manage budgets

The anticipated annual salary range for this position is $70,000 – $80,000 CAD. Salary is based on relevant experience, expertise and organisational impact.

We Offer

• A flexible, hybrid working policy
• An excellent salary based on experience and equal pay policies
• Mental health support and company sick pay scheme
• 15 days paid holiday annually (plus public holidays)
• Refreshments are provided in the office all week
• Enhanced family‑friendly policies to support new parents
• Social and cultural events and plenty of opportunities to connect with colleagues through organised activities and celebrations
• Inspirational talks, bringing the outside in with regular guest speakers and events
• Learning and development, supporting your growth with continuous opportunities to learn and advance
• Buddy programme: you will be paired with a Buddy to help you through your first weeks at DEPT®
• Certified B Corp since 2021 (https://www.deptagency.com/en-gb/insight/dept-is-a-certified-b-corporation/) and named Agency of the Year at The Lovies and The Webby Awards
• Awesome clients. Whether big or small, local or global – at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries and we celebrate all of our successes together
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications

AI Disclosure

At DEPT®, we use AI‑assisted technology (Metaview) to capture notes and summarise interview conversations so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not to be used.

Diversity, Equity & Inclusion

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity and inclusion? Check out our efforts here: https://www.deptagency.com/the-good-company/

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