Senior Account Executive - 6 month FTC

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We are certified B Corp and Climate Neutral since 2021.

This role is part of our Global Studios team. We create emotive yet conversion‑focused ideas, products and campaigns at scale and speed. Our specialty is hyper‑personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients.

• Manage, draft and review client briefs
• Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the team’s capacity
• Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
• Clearly and effectively distill and transfer client feedback to designers and copywriters
• Prioritise workloads for the team, and escalating when needed
• Ensure client requirements are met whilst protecting DEPT brand values
• Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges; advise on the communications solution that best meets their needs
• Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
• Ensure high standards are maintained and add value wherever possible
• Ensure success criteria are met and projects are delivered to time and to budget
• Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
• Work with the team to determine and test creatives across client‑owned channels

• Experience delivering a broad range of multi‑channel marketing communications including digital and direct, including email and banner experience
• Extremely organised, with the ability to manage multiple projects simultaneously
• Ambitious with the ability to think strategically, contribute something new to the agency
• Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
• Highly motivated to learn, grow and improve
• Personable, approachable demeanor and motivating team player
• Moderate understanding of production and interactive processes
• Excellent oral and written communication skills
• Superb planning and organisation ability
• Ability to manage and develop client and supplier relationships
• Basic understanding of financials to effectively manage budgets

The anticipated annual salary range for this position is $60,000 – $70,000 CAD. Salary is based on relevant experience, expertise, and organisational impact.

At DEPT®, we use AI‑assisted technology (Metaview) to capture notes and summarise interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.

• A flexible, hybrid working policy
• An excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme
• 15 days paid holiday annually (plus Public Holidays)
• Refreshments are provided in the office all week
• Enhanced family‑friendly policies to support new parents
• Social and cultural events, plenty of opportunities to connect with colleagues through organised activities and celebrations
• Inspirational talks, bringing the outside in with regular guest speakers and events
• Learning and development, supporting your growth with continuous opportunities to learn and advance
• Buddy programme: You will be paired with a “Buddy” to help you through your first weeks at DEPT®
• A reputation for doing good – we have been a Certified B Corp since 2021 and were named Agency of the Year at The Lovies and The Webby Awards
• Awesome clients – local or global, we work with clients of all sizes and across all industries
• The opportunity for possibility – we offer training, development and certifications to help you grow your skills

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture and retain talented individuals from diverse backgrounds, with varying skills and perspectives. We also encourage you to reach out and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.