Ready to lead the biggest hotel in The Hague?
Dual-branded. Double the experience. We are looking for a Shift Leader All Round to join our Moxy & Residence Inn by Marriott hotel in the iconic Muzentoren, right in the heart of The Hague.
Two brands, one building, and 311 rooms. Part of Marriott International, world's biggest hospitality company, our hotel opened in August 2022 and now we are looking for YOU in our team.
Moxy is bold, playful and social, where guests grab a drink, play a game, and connect with each other. Residence Inn is all about longer stays and provides a feeling like home, with a welcoming lounge where guests live, work and relax.
One day you are steering the Moxy energy, the next you are creating that warm Residence Inn welcome. Best of both worlds in 1 building.
JOB DESCRIPTION
As a Shift Leader, you are responsible for ensuring that all hotel operations run smoothly during your shift. In the absence of management, you take on a leadership role, seamlessly transitioning between Front Office and Food & Beverage operations.
You remain calm and composed under pressure, handling emergencies with confidence and professionalism. With a passion for hospitality, you deliver a personalized and authentic guest experience, always striving to exceed expectations.
You think proactively and creatively, addressing guest feedback and complaints with a focus on continuous improvement. You are committed to enhancing overall service quality and operational efficiency.
In addition, you play a key role in coaching and training team members, setting a strong example through your leadership, professionalism, and dedication.
JOB REQUIREMENTS
You:
Are excited to work in a large-scale hotel in The Hague
Are familiar with OPERA and comfortable working with the system
Communicate confidently in English
Enjoy working in a diverse and international team
Have at least 1 year of experience in a similar role
Have mastered daily operational tasks and can run a shift independently
Take ownership and are proactive in sharing ideas for improvement
Are available full time
Have a hands-on, can-do attitude and a genuine passion for hospitality
Can provide two professional references
WE OFFER
A great place to work in a completely new and diverse team
A true work hard, play hard mentality
A work environment where learning & development are a priority
The opportunity to grow within an IHCP × Marriott hotel
Marriott Associate Discount Rates worldwide
A competitive salary according to the Horeca CAO
A team that feels like a second family
25% night allowance
And on top of that benefits including:
A bucket list program where we save money for your wish list
A free guest experience in the hotel you work for
A €250 yearly not sick bonus
A free night stay
A €150 recruitment incentive
Special rates in all IHCP hotels
Discounts with your IHCP employee card
Access to unlimited digital Dutch language courses