Let’s do this. Let’s change the world. In this vital role you will join the Development Supply Chain Technologies (DSCT) organization. The DSCT team manages clinical customization in SAP/ERP to support process execution for Clinical Supply Chain Planning, Clinical Customer Service, Warehouse and Distribution. This role also supports the Business Process Owner for the clinical SAP solution in support of the clinical Order to Cash (OTC) and/or Plan to Stock (PTS) functionality and the implementation of new functional requirements and process improvements.
Responsibilities- Manage assigned end-to-end processes and ensure their readiness for execution of clinical supply chain processes.
- Partner with DTI to assist with the resolution of technical incidents utilizing the Integrated Service Management-ServiceNow (ISM-SN) application. Point of contact for application issues, incidents, and troubleshooting. Manage timely closure of incidents.
- Troubleshoot technical incidents with end users utilizing both internal resources and outside organizations such as External Trial Operations (ETO).
- Monitor iDoc failures and determine the root cause of issues. Work with the business and/or DTI team to implement corrective actions.
- Act as a change record owner to support continuous improvement initiatives.
- Manage documentation and maintenance of clinical customization requirements to support readiness for key projects, audits, and inspections.
- Manage audit readiness playbooks for assigned processes.
- Interpret customers’ needs to identify potential opportunities for improvements. Generate Business Requirements (BRD) documents to initiate enhancements per the intake process.
- Support development of business cases for proposed system enhancements.
- Support and/or lead enhancement implementation. Develop project milestones, adhere to timelines, utilize project management tools such as Smartsheet, communicate issues, ensure issue resolution, and ensure change management for business end users.
- Act as primary tester for system enhancements and upgrades, which includes script authoring/approval, data preparation, test execution, and defect resolution test approval.
- Support training in the clinical OTC and/or PTS process at Amgen to DSC and cross functional staff.
We are all different, yet we all use our unique contributions to serve patients. The Supply Chain professional we seek is an individual with these qualifications.
Basic Qualifications- Doctorate or master’s degree and 2 years of SAP or IS system experience
- OR
- Bachelor’s degree and 4 years of SAP or IS system experience
- OR
- Associate’s degree and 8 years of SAP or IS system experience
- OR
- High school diploma / GED and 10 years of SAP or IS system experience
- Experience with SAP Order to Cash functionality
- Experience with SAP Plan to Stock functionality
- Experience with SAP Staging Tables
- Experience with Clinical Investigational Product management in ERP systems
- Experience with SAP Security
- Experience with Electronic Trial Operator systems and interfaces
- Experience with Logistics Service provider systems and interfaces
- Experience with data acquisition tools, such as Spotfire
- Experience with IS management tools, such as ISM - ServiceNow
- Experience with computerized system validation testing
- Experience with Project Management
- Experience with Quality systems and processes such as Change Control and Deviations
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well‑being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
This role is paid hourly. The expected annualized salary range for this role in the U.S. (excluding Puerto Rico) is $xxx,xxx.00 to $xxx,xxx.00. Actual salary will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications.
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time‑off plans
- Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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