Cluster Sales Manager

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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Hyatt is a global hospitality brand with one driving purpose: to care for people so they can be their best. Through listening, noticing others and extending meaningful gestures, we consistently deliver distinct experiences that demonstrate how a little understanding goes a long way.

Are you ready to share this purpose?

Because we are looking for a Cluster Sales Manager for our two Amsterdam properties!

Andaz means "personal style" in Hindi. Andaz Amsterdam Prinsengracht means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and picture-perfect drinking and dining, in a playful Dutch-inspired environment. Five-star Hyatt Regency Amsterdam, brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

Confidence, energy and cleverness;

A true representative of the company to potential clients, clients, the public, and other sources;

Great listening and negotiating skills to create tailored proposals with a great sense of empathy;

A team player with a hands-on mentality and a love for selling;

Someone who fills the room with their presence, positive attitude, enthusiasm and pro-activism;

A problem-solver who likes to take on challenges, going out of their way to make sure guests are connected to who and what matters to them.

• Pre-qualifying and targeting prospects, utilizing hotel database and developing appropriate and effective sales solicitation strategies to increase hotel’s market share;
• Establishing and maintaining strong relationship with clients, constantly exploring new business opportunities and sourcing for information in regards to planned and upcoming functions/ events;
• Carefully planning sales calls, ensuring usage of our objectives, principles, and philosophies;
• Ensuring a high level of exposure for hotel through direct sales solicitation via telephone, contracts and written communications;
• Entertaining and conducting hotel inspections to clients whenever required;
• Meeting and greeting VIP guests upon arrival/departure;
• Planning and making sales trips to current and potential clientele;
• Liaising and working closely with other departments, ensuring guest's requests and expectations are being met;
• Handling guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems, and ensuring that the necessary follow-up is conducted in a timely manner;
• Ensuring that an efficient and accurate filing system is maintained at all times;
• Maintaining complete and supported records of all sales agreements, contracts and quotations;
• Providing accurate reporting of business booked for monthly consolidation.

Two great places to work by the city center’s beautiful canals and in the lovely Amsterdam East;

12 free nights at Hyatt hotels globally every year;

Other work perks e.g. Training opportunities, career planning, discounts all over the world and social activities;

An entry to Hyatt, a place where we care for people so they can be their best;

International working experience with future international transfer happily facilitated.

• 3+ years’ experience in Hotel Sales, having been (Assistant) Sales Manager for minimum 1 year.
• A Degree in Hospitality / Tourism Management, or equivalent on-the-job training;
• Previous selling / negotiating / business writing / presentations skills trainings would be preferred;
• Great language and communication skills in English and in Dutch;
• You do not back away from all sales related administrative tasks, projects and responsibilities;
• Legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).