- Renewals - Own the end-to-end renewal process for assigned accounts, ensuring timely execution and alignment with contractual terms.
- Expansion Revenue - Identify upsell and cross-sell opportunities within existing accounts by understanding customer goals and unmet needs. Develop proposals and close expansion deals that contribute to overall revenue growth.
- Executive Alignment - Build and maintain strong relationships with key decision-makers and influencers across multiple levels of the client organization. Create and execute engagement plans that include regular executive touchpoints and strategic discussions.
- Quarterly Business Reviews (QBRs) - Lead structured QBR sessions focused on demonstrating business value, reviewing success metrics, and aligning on future outcomes. Prepare data-driven presentations that highlight ROI, adoption trends, and progress toward agreed objectives.
- Account Strategy - Develop comprehensive account plans that outline customer objectives, jobs to be done, and problems to solve. Align internal resources to support the customer’s success metrics and long-term strategic goals. Continuously update account strategies based on evolving customer needs and market conditions.
- Forecast Churn Accuracy - Maintain accurate churn forecasts by monitoring account health, engagement levels, and risk indicators. Use data and insights to predict potential churn and implement proactive retention strategies. Report churn risk and mitigation plans to leadership on a regular cadence.
- Risk Management - In partnership with Customer Success, identify and assess risks that could impact customer satisfaction, retention, or revenue. Develop and execute risk mitigation plans, escalating issues when necessary. Act as the primary point of contact for resolving critical account challenges quickly and effectively.
- 5+ years of account management experience in a SaaS environment
- Excellent written and verbal communication skills in Dutch
- Proven ability to manage a large book of business with multiple accounts and a track record of successful achievement of assigned quotas.
- Ability to develop and execute account strategies aligned with customer goals and business outcomes.
- Strong understanding of revenue drivers, renewal processes, and expansion opportunities.
- Skilled in building multi-threaded relationships, including executive-level engagement.
- Exceptional verbal and written communication skills to lead QBRs and influence stakeholders.
- Proficiency in forecasting, risk assessment, and interpreting success metrics.
- Impactful work transforming the way the world learns
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.
D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at careers@d2l.com and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.
#J-18808-Ljbffr€60000 - €80000 monthly