- Bynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform
- Is highly self-motivated and passionate about learning in a fast-paced environment
- Possesses excellent communication skills and has a strong propensity for organization and relationship building
- Enjoys working cross-functionally and collaborating in a team environment
- Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously
- 1-3 years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
- Strong communication skills, both written and spoken
- Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
- Basic understanding of customer service principles and hybrid observability principles
- Ability to follow structured process and information entry
- The ability to work in a fast-paced dynamic environment during tremendous growth
- Excellent organizational, prioritization, and time management skills
- Experience with other DAM technologies a plus
- Proficient in SalesForce, Microsoft Office Suite, and Google Suite (Catalyst a plus)
- As a Customer Success Associate you will be responsible for the product and partnership success of Bynder's customers at scale
- You will interact with customers regularly to drive adoption, provide awareness to all available Bynder resources, ensure on-time subscription renewals, and uncover growth opportunities
- The CSA is responsible for all aspects of client account success, including training, adoption, retention, growth and advocacy - all done at scale utilizing tool automation 1:many and 1:1 customer meetings
- The CSA is the primary point of contact for escalations and is responsible for working in tandem with a team of Account Owners, Managers, Executives, and other cross-functional teams as needed to meet customer and Bynder leadership expectation
- Work with customers to ensure adoption, retention, expansion, advocacy and overall success
- Ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their platform is optimized for maximum value
- Strive to increase product adoption, retention and overall customer satisfaction
- Develop and execute on account / success plans
- Regularly engage customers on operational reviews to evaluate needs and direction
- Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them
- Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
- Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows
Salarisomschrijving
€40000 - €55000 monthly