Customer Success Specialist | German C2

Are you a commercially-minded communicator who thrives on building strong customer relationships? In this role, you will be essential in retaining and nurturing a portfolio of existing clients within the DACH and Benelux regions. Your main objective is to manage and renew their service contracts, ensuring they receive maximum value and remain loyal partners. This position is perfect for a proactive and outgoing individual who enjoys connecting with people and is motivated by achieving targets. You will be a key player in expanding the company's success into a new, exciting product category.
Your key responsibilities will include:•      Proactively managing the renewal process for customer service contracts in the DACH and Benelux markets.•      Engaging with existing customers primarily through phone calls to build relationships, conduct welcome calls, and perform mid-contract check-ins.•      Working collaboratively with another team member to cover both established and new product lines for the region.•      Achieving individual monthly and quarterly commercial targets related to contract renewals.•      Acting as the main point of contact for customers regarding their service plans, and coordinating with internal lab and service teams to ensure their needs are met.•      Maintaining accurate records of customer interactions and renewal statuses in the CRM system.Requirements

• 1+ years of experience in a commercial, sales, or customer-facing role, or completed education in a related field
• Fluency in English and German both written and spoken.
• Team player, problem solver, customer-oriented, independent worker
• Great communication skills
• Location near Eindhoven

BenefitsBy joining our client’s team, you’ll benefit from:

• A Multicultural and Inclusive Environment: Work in a supportive, diverse workplace that values inclusion and collaboration.
• Flexible Hybrid Work Arrangements: A full-time contract with one day of remote work per week.
• Flexible Office Hours: Choose a start time between 7:30 and 9:00 AM, with your workday ending between 4:00 and 6:30 PM.
• Opportunities for Growth: Access career development paths within a global organization committed to employee advancement.

Join a team where your contributions are valued, your growth is supported, and your work makes a difference.Application ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.