Would you like to be part of a fast-growing organization where your passion for hospitality and commercial performance can truly make an impact? We are looking for a Director of Booking Office to join our team at the Headquarters and Shape Hospitality Together!
ODYSSEY HOTEL GROUP HEADQUARTERSWelcome to the engine behind Europe’s most ambitious hospitality stories. At our headquarters, we power growth, innovation, and opportunity across all our properties. Working here means being part of a passionate, collaborative, and high-performing team that is shaping the future of the hotel industry. This position can be done at either Utrecht or Frankfurt am Main, so you can decide where would you like to work from!
YOUR ROLE AS DIRECTOR OF BOOKING OFFICEAre you a strategic leader with a strong operational mindset and a passion for driving commercial performance? As Director of Booking Office, you will oversee and optimize all aspects of Group & Event Sales, Individual Reservations, and Event Planning across our portfolio.
In this role, you will ensure these functions operate efficiently, deliver strong conversion results, and contribute directly to revenue growth and guest satisfaction.
In this role, you will:
Lead and structure the Groups & Events and Individual Reservations teams across the portfolio
Drive conversion performance for B2B, group bookings, and events
Ensure efficient handling of individual reservations (FIT) to optimize occupancy
Support and guide on-property event planners to ensure high-quality execution
Align booking office operations with overall commercial and business objectives
This position offers a unique opportunity to combine strategy, leadership, and operational excellence in a high-impact, multi-property environment.
WHAT YOU WILL BE DOINGImplement and optimize processes for group bookings, event sales, and individual reservations
Oversee Groups & Events performance, ensuring strong conversion and revenue generation
Manage Individual Reservations (FIT), focusing on efficiency and guest satisfaction
Provide guidance and structure to on-property event planners
Drive training and development within booking office teams
Ensure adoption and effective use of systems such as CRM (Salesforce), Sales & Catering tools, and reservation platforms
Act as product owner for the contact center tool (Salesforce Service Console)
Lead innovation in booking processes and customer service approaches
Support pre-opening activities, ensuring booking operations are fully set up
Conduct audits and implement controls to ensure compliance and continuous improvement
Manage external partners, brand partners (Marriott, Accor, IHG), agencies, and suppliers related to bookings and events
Lead recruitment and build high-performing booking office teams
A competitive salary
Travel cost reimbursement and pension contributions
A diverse, multicultural, and dynamic work environment
Performance bonus based on yearly KPI’s
Company assets
Company car
Discounted stays at Marriott & IHG hotels worldwide and all Odyssey properties
Up to 25 vacation days for a healthy work-life balance in the Netherlands or up to 30 days in Germany
Access to Alleo, our internal platform for well-being and development
Ongoing training, leadership development, and career growth opportunities
Proven experience in a senior commercial or booking/reservations leadership role within hospitality
Strong background in Groups & Events, Reservations, and/or Sales operations
Experience managing multi-property or portfolio-level operations is a strong advantage
Excellent leadership and team development skills
Strong commercial mindset with a focus on revenue, conversion, and market share growth
Experience with CRM systems (e.g. Salesforce), Sales & Catering tools, and reservation systems
Ability to implement structure, processes, and drive operational excellence
Strong stakeholder management and communication skills
Fluent in English; additional languages are a plus
Ability to operate both strategically and hands-on in a fast-paced environment
We are Odyssey Hotel Group, one of Europe’s fastest-growing hotel operators, partnering with global brands like Marriott, IHG, and Accor. Our goal is to create unforgettable stories through unique hotel concepts and empowered teams. With more than 750 colleagues across Europe, we are shaping the future of hospitality.
READY TO JOIN US?Apply today and become part of a team that values your leadership, trusts your expertise, and gives you the platform to make a real impact.
PLEASE NOTE: You must have the legal right to work in the Netherlands. We are unable to sponsor visas or work permits at this time.