Services Engagement Director

LocationsAmsterdam (Flexible)BelgiumZaventem (Flexible)time typeFull timeposted onPosted 8 Days Agojob requisition idJR109331Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Job Title: Services Engagement DirectorDepartment: Customer Success & Services (CSS)Location: Netherlands (remote, with travel across Benelux and to Amsterdam office)About the RoleWe are looking for a Services Engagement Director to join our Customer Success & Services (CSS) team, focused on driving services sales and customer success across the Benelux region.This is a high-impact individual contributor role, ideal for someone who thrives in a fast-paced, target-driven environment and brings a consultative, value-led approach to sales.You will play a critical role in identifying strategic opportunities, shaping complex service engagements, and building strong, long-term customer relationships. Working closely with Product Sales, Pre-sales, and Customer Success teams, you will help define regional strategies, influence decision-makers at all levels (including C-suite stakeholders), and drive sustainable business growth.What You’ll DoLead consultative sales engagements, focusing on understanding customer challenges and delivering value-driven solutionsGenerate and manage a strong pipeline of new services opportunities to meet and exceed financial targets (bookings & profitability)Drive the end-to-end bid process for large, complex deals—from initial engagement through negotiation, contract (SOW) creation, shaping and contract signingCollaborate cross-functionally (AE, SC, CSM, PM) to align on customer strategy across the full lifecycleBuild and maintain trusted advisor relationships, including with executive sponsors and senior stakeholdersArticulate the Genesys Cloud vision, including transformation journeys and Customer Success service offeringsDemonstrate a strong point of view on AI in CX, confidently communicating its business value and future impactMonitor delivery progress, ensuring customer satisfaction and acting as an escalation point when neededMaintain accurate forecasting and pipeline management using CRM toolsStay current on market trends, SaaS innovations, and customer buying behaviorsKey ResponsibilitiesDevelop and execute strategic business plans for assigned region/accountsDrive revenue growth through value-based selling and relationship expansionLead negotiations and influence stakeholders in complex, high-stakes environmentsOperate effectively under pressure, managing multiple priorities and tight deadlinesContribute thought leadership and build networks across the organizationEnsure successful project outcomes from proposal through delivery completionWhat You Bring5–7+ years of experience in consultative or high-touch sales within IT/Tech (SaaS strongly preferred)Proven ability to succeed in a target-driven, high-pressure environmentStrong consultative selling mindset with a focus on business outcomes and customer valueExcellent relationship-building skills, both internally and externallyConfidence engaging and presenting to C-level stakeholdersOutstanding presentation, communication skillsStrong listening skills and the ability to uncover underlying customer needsDemonstrated negotiation and influencing skills in complex dealsSolid understanding of SaaS, cloud solutions, and contact center / CX space (CX knowledge is a plus)Passion for technology and continuous learning, including emerging trends like AIAbility to clearly articulate a vision for AI and its role in transforming customer experienceExperience with commercial and legal documentation, as well as financial concepts (P&L, business modeling, valuation)Ability to coordinate financial and legal due diligence processesAdditional RequirementsFluent in English and Dutch (additional languages are a plus)Willingness to travel up to 40%If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr