Senior Product Manager, Timatic

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page – they are the energy behind everything we do: ONE IATA – We collaborate across teams, TRUSTED – We do the right thing, INNOVATIVE – We make tomorrow better, INCLUSIVE – We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever‑changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family‑friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work‑life balance with flexible work options, including remote and hybrid work, a generous “work from abroad” policy, and you get your birthday off!

About the team you are joining

TIM/Timatic has been in existence for over 50 years, helping airlines and other travel‑related organizations to verify that passengers have sufficient travel documents. Over the last years IATA has launched a new generation of Timatic solutions which enable airlines to automate this activity. These new products are key enablers in the evolution of passenger self‑service.

What your day would be like

Reporting to the Head of Timatic and Passenger Experience Solutions, the successful candidate will be responsible for managing a subset of the Timatic solutions. This includes developing product strategies for established products to maximize their potential, developing and executing go‑to‑market plans for the new solutions leading to the penetration of new channels and customer segments. He/she will work closely with internal stakeholders including other Timatic Product Managers, the Timatic team, IATA Regions, as well as with customers and partners. He/she will work closely with the Head of Timatic and Passenger Experience Solutions and the Timatic Management team to help the Timatic vision and strategy.

Responsibilities

• Develop and execute Timatic portfolio strategic business plan to secure and grow Timatic revenue and operating results, and to ensure complete customer satisfaction.
• Develop and execute business plans and roadmaps for each of the products in the portfolio and ensure the business plans and roadmaps are clearly communicated to internal and external stakeholders.
• Establish and maintain excellent relationships with customers and partners.
• Manage the Timatic products in the portfolio including product development, marketing, promotion, pricing, and the administration of products.
• Identify and develop enhancements to the existing products. Identify and deliver on potential product and partner opportunities.
• Manage the development of the new products, including product specifications, vendor selection, functional and technological development, user testing, and launch.
• Design and develop marketing and sales campaigns in cooperation with the central marketing and sales team and support the regional sales in the execution of these campaigns.
• Identify and execute product and marketing relationships with industry partners, including DCS and border management industry solution providers.
• Work with the Timatic Customer Success Manager, and subject matter experts to ensure Timatic solutions are developed and provided to the aviation industry meeting agreed targets and SLAs.
• Be a key member of the Timatic management team and provide leadership to the rest of the Timatic department.
• Work with support functions including customer service and finance to ensure the effective day‑to‑day delivery of products, including renewals, pricing, and communications. Provide 2nd and 3rd level customer support.
• Provide timely financial and operational status reports and other relevant information.

We would love to hear from you if

• University degree (Bachelor or Masters) in Business Administration, Marketing, or equivalent degree.
• Minimum 8 years of experience in product management, business development, or marketing/sales activities.
• Good understanding of the airline, airport, and air travel industry key issues and business economics.
• Expertise in product development, feature definition, and development of innovative business models.
• Excellent interpersonal skills and expertise in stakeholder management.
• Excellent communication skills and expertise in pain point discovery and customer‑oriented approach.
• Knowledge of budgetary processes and financial projections.
• Ability to work on multiple tasks simultaneously in a fast‑paced environment and as part of a team.
• Excellent PC skills, particularly with MS Office programs.
• Excellent oral and written communication skills in English. Knowledge of other languages would be an asset.

Travel Required: 5%–10%

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers. We are looking forward to hearing from you!

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