Night Receptionist

16-32 hours per week

Shift hours: 23:00-07:00

City Center Lodge Utrecht is a four-star boutique hotel with 22 rooms, located in the heart of Utrecht, where personal attention, comfort, and quality come first.

As a smaller hotel, we believe that hospitality is found in the details. We aim to offer each guest a warm, smooth, and welcoming stay: a place where guests feel comfortable, looked after, and at home.

During the night, that experience depends on someone who is calm, reliable, and able to work independently.

As Night Receptionist, you are responsible for the hotel during the quietest hours of the day.

You are the main point of contact for guests during the night and the person responsible for ensuring that the hotel remains safe, calm, and well-prepared for the morning ahead.

This is an independent role with a high level of responsibility. You work alone during your shift and are trusted to manage the front desk, monitor the building, respond to irregularities, and prepare the hotel for the day team.

The role combines guest contact, safety awareness, and operational preparation. While the night is often calm, it is important that you remain alert, organised, and proactive throughout your shift.

This role is well suited to someone who:

• works comfortably and confidently alone

• stays calm and alert during quiet hours

• is observant and notices irregularities quickly

• can act responsibly and appropriately in unexpected situations

• works independently and with structure

• is reliable, practical, and consistent

• is comfortable balancing guest contact with operational tasks

• understands the importance of safety, routine, and preparation

Your tasks and responsibilities include, but are not limited to:

• Independently running the reception during the night shift

• Welcoming late arrivals and checking in guests

• Assisting with early check-outs when needed

• Monitoring the hotel and conducting regular building rounds

• Checking for irregularities and ensuring the safety of guests, staff, and property

• Identifying unwanted visitors and taking appropriate action when needed

• Locking and checking entrances, windows, and public areas

• Responding calmly and appropriately to unexpected situations during the night

• Preparing and setting up the breakfast buffet for the morning

• Ensuring the reception, lobby, and public areas are clean, organised, and ready for the day shift

• Restocking supplies where needed

• Preparing the handover for the morning shift

• Working with hotel systems and following internal procedures and guidelines

• Affinity with hospitality and guest service

• A calm, responsible, and independent work attitude

• Comfortable working alone during night hours

• Good awareness and ability to notice irregularities

• Strong sense of responsibility and safety

• Good command of English (Dutch, German and/or French is a plus)

• Polite, professional, and guest-oriented

• Accurate and organised

• Able to remain calm in unexpected situations

• Comfortable learning and working with different systems

• Experience with MEWS is a plus

• BHV certificate is required

• SVH certificate is required

• A flexible part-time position in a small and personal hotel

• A calm and independent role with responsibility

• A varied position combining hospitality, safety, and operational tasks

• Holiday allowance and vacation hours paid monthly with salary

• 16-32 hours per week

• Shift hours: 23:00-07:00

• Based at City Center Lodge Utrecht (Wittevrouwensingel 37)