Hoofddorp, North Holland, Netherlands
€3000 - 4500
32 - 40 hours
Tech & Digital
Are you technically minded and eager to truly understand how complex systems work? Do you enjoy helping users, setting up new client environments, and streamlining processes? Then this is your chance to make a difference at HeadFirst Group.
As a VMS Consultant, you’ll work at the intersection of technology and service delivery. You’ll help organizations streamline their hiring processes using Vendor Management Systems (VMS). You’ll learn the trade from the ground up: from the initial client setup to live support and ongoing optimization.
HeadFirst Group is the market leader in temporary staffing in the Netherlands. Through our Staffing MS division, we help large organizations streamline their procurement processes for flexible labor using smart technology and personalized advice.
What will you do?In this role, you will be responsible for various tasks, such as:
Support & Management- You provide first- through third-level support to customers in accordance with agreed-upon service level agreements (SLAs).
- You will build and maintain a technical knowledge base to ensure that knowledge is preserved and that colleagues can find answers quickly.
- You will oversee new client implementations from start to finish: from setting up the system and configuring it to testing and providing training to end users.
- You’ll work closely with clients and internal colleagues to design solutions that truly fit their way of working.
- You identify opportunities to optimize systems and proactively make improvement suggestions to existing clients.
- You will work with our BI team to develop dashboards and reports that provide clients with insights into their staffing data.
- Salary that matches your experience: You will receive a salary range that matches your knowledge and experience. We reward you fairly for your commitment and development.
- Vacation pay and days off: You will receive 8.33% vacation pay and are entitled to 27 vacation days per year based on full-time employment.
- Hybrid working: We support hybrid working and apply a 60/40 split, whereby full-time employees spend three days at the office and two days working from home.
- Premium-free pension: We pay your entire pension premium. This means you accrue pension without having to contribute to it yourself.
- Performance bonus: Depending on your performance and that of HeadFirst Group, you may receive an annual bonus of one or two months’ salary.
- Monthly extras: You will receive a monthly allowance for internet, a vitality budget, a contribution towards lunch, and support in setting up your home office.
- You have a college-level education and an affinity for the technical aspects of software and systems.
- You have strong analytical skills and enjoy solving problems—you dive into the details and come up with solutions.
- You communicate clearly in both Dutch (at least B2 level) and English, with both clients and colleagues.
- You are familiar with Agile methodologies and can manage multiple projects simultaneously.
- You have a keen eye for quality and always put the customer first.
- Experience with VMS or MSP solutions (such as Netive, Fieldglass, or Beeline) is a plus, but not required.
€3000 - €4500 monthly