Citadines Canal Amsterdam is seeking a confident Senior Receptionist to become part of our Front Office Team.
Our Citazens, being the staff of Citadines, stand at the heart of the historic and heritage property that has 93 rooms, gym and guest lounge (providing a food & beverage offering) within the building
You will report to the Assistant Residence Manager, supporting towards providing our guests with memorable experiences of the city.
As Senior Receptionist, you will be responsible for:
Supervising the day-to-day work of the Front Office Team, from customer service to administration
Ensuring that the team offers a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
Taking initiative in accommodating the customers’ needs in a resourceful manner
Undertaking and overseeing Front Office administrative tasks in accordance with Company standards, procedures and legal obligations
Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
To be successful in the role of Senior Receptionist, we require:
At least one year experience in a similar role is essential
Excellent guest engagement skills
Ability to bring the guest experience to life throughout the hotel
Willingness to learn and work with IT systems quickly
Ability to communicate and organize yourself in line with different guest expectations
You have effective communication skills in written and spoken Dutch and/or English
What we offer:
A competitive salary above the Horeca CAO
Travel allowance (based on the number of worked shifts)
A special staff rate when staying in our European properties
You can obtain your BHV certificate or Social Hygiene Certificate at our expense
A chance to be a part of a brand new property with an incredible team
About Us
Citadines – For the Love of Cities. Every Citadines brings you to the city, and the city to you. Activate the infinite possibilities available at the doorstep of our hotel apartments.
Citadines Canal Amsterdam is located in a monumental building from the 17th century originating as a weavers cottage before being converted to a hotel since the 1960s. Our location is just a 3-minute walk from the Vijzelgracht metro station. Ideal for your commute and after work you are immediately in the city to do some shopping, or enjoy what Amsterdam has to offer.
Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
The Ascott Limited diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments, as well as student accommodation and rental housing. Its award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Quest, Somerset, The Crest Collection, The Unlimited Collection, Preference, Fox, Harris, POP!, Vertu and Yello; and it has a brand partnership with Domitys.
www.discoverasr.com