We are partnering with a leading global organisation in the life sciences technology space to hire a Customer Success Manager focused on Clinical Operations solutions.
In this role, you will be responsible for ensuring customers achieve maximum value from a suite of clinical applications, acting as a trusted advisor to key stakeholders across global pharmaceutical and CRO organisations. You’ll play a central role in building long-term relationships, driving adoption, and identifying opportunities to further support customer success.
This position is highly collaborative, working cross-functionally with teams across Product, Sales, Strategy, and Services to deliver a seamless and impactful customer experience.
Key Responsibilities- Manage a portfolio of large, global life sciences customers following implementation of clinical software solutions
- Act as the primary point of contact for customer stakeholders, including application owners and senior decision-makers
- Build strong, trusted relationships and develop a deep understanding of customer objectives and challenges
- Lead regular customer engagements to demonstrate value, track success, and identify opportunities for further impact
- Provide strategic guidance on optimising the use of clinical applications and aligning them to business goals
- Collaborate internally with cross-functional teams to address customer needs and drive continuous improvement
- Facilitate knowledge sharing and collaboration between customers and internal teams
- 7+ years of experience within Clinical Operations in the life sciences industry
- Background working with global pharmaceutical companies or CROs
- Experience in a customer-facing or consulting role, managing senior stakeholder relationships
- Strong communication skills with the ability to engage and influence decision-makers
- Proven ability to manage complex accounts and drive long-term customer value
- Comfortable working in a fast-paced, cross-functional environment
- Willingness to travel (up to ~25%) as required
- Experience within SaaS, cloud, or software environments, particularly in Clinical Operations
- Familiarity with clinical systems such as eTMF, CTMS, or Study Start-Up platforms
- Experience working with enterprise-level clinical software solutions
- Competitive salary and benefits package
- Flexible holiday allowance and company-supported time off
- Retirement and financial wellbeing support
- Health and wellness benefits, including fitness-related reimbursements
- Opportunities to contribute to charitable initiatives
- Access to ongoing professional development and career growth opportunities