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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
This role is based either in Belgium (see local vacancy) or the Netherlands because of team & customer proximity requirements, but we can only consider candidates which will not require a relocation
YOUR FUTURE ROLEAs an SAP Concur Solution Customer Success Manager, you will play a pivotal role in fostering trusted relationships with your clients, measured through revenue growth, retention, and relationship health.
In this role, you will apply your expertise to guide our clients across the Benelux and Nordics Market Units—and, when needed, support international accounts throughout EMEA. You will help them progress on their SAP Concur journey by ensuring they feel fully supported in achieving their strategic objectives through industry best practices and actionable insights. This position also offers opportunities to demonstrate leadership, mentor colleagues, and further develop your strengths within a dynamic, client‑focused environment.
Activities & Responsibilities:- Developing and maintaining strong management level relationships with each client through regular and strategic interactions;
- Preparing and delivering impactful, data-driven client business reviews;
- Building and executing a strategic territory plan to proactively engage clients throughout their lifecycle;
- Acting as a trusted advisor by offering deep industry expertise and extensive knowledge of SAP Concur products;
- Collaborating closely with Sales teams and Solution Advisory to identify and capitalize on new growth opportunities;
- Ensuring portfolio excellence through comprehensive risk forecasting and management;
- Consistently achieving retention and revenue growth targets, with a focus on long‑term client success;
- Driving thought leadership within the team and participating in advanced training and professional development programs;
- Leading and contributing to process improvement initiatives and organizational growth projects.
- Fluency in Dutch & English preferred. Additional languages a plus;
- 5+ years of professional experience in Account Management, Customer Success, or similar fields, preferably in SaaS, Finance & Spend or Travel & Expense Management;
- Proven track record of exceeding customer retention and revenue growth targets in a sCSM role;
- Strong ability to lead and influence client engagements, including management-level interactions;
- Strategic thinker with the ability to ask thought-provoking, business-impacting questions;
- Skilled in managing complex, cross‑functional relationships and portfolios with multiple stakeholders;
- Highly organised, adept at handling multiple priorities, and maintaining attention to detail;
- Adaptable to change and thrives in fast‑paced, entrepreneurial environments;
- Willingness to travel within the Benelux and Nordics region to build and maintain strong client relationships;
- Advanced understanding of SaaS solutions, with experience in SAP Concur products being a significant advantage.
- Our Client Success organisation serves as the focal point for our clients;
- We are a mosaic of high-performing individuals who are committed to helping those around us to also achieve excellence;
- SAP is committed to our "3 days at the office" policy, meaning at the office, working at a partner/customer site, attending internal/external business events;
- Our mission is to achieve best in class client retention and drive revenue growth, whilst also ensuring that clients can trust consistently excellent experience across the company;
- This role is a direct extension of SAP Concur’s Client Experience mission to become a trusted partner, empowering clients to focus on their purpose and become a best run business;
- We are committed to creating a diverse team and are looking for individuals that desire to make a difference.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo background verification with an external vendor.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 449064 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 20% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Job Segment: ERP, Compliance, Cloud, Consulting, Technology, Legal, Customer Service
#J-18808-Ljbffr€70000 - €90000 monthly