ID: 2026-26299
Category: Customer Service
Position Type: Full Time
Location: NL-Amsterdam
About Blackhawk Network:At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.
Learn more at BHN.com
Overview:We are looking for a Sr. Account Manager to partner with existing clients to develop and grow new business opportunities by introducing innovative and/or underutilized capabilities and distribution channels. The Sr. Account Manager also ensures quality service to assigned clients by providing ongoing support, analyzing account and market trends, and identifying additional revenue opportunities. Collaborating closely with teams throughout Blackhawk Network, Sr. Account Managers handle day-to-day client requests as needed.
Responsibilities:- Build and maintain relationships with portfolio of clients, continually adding value and services to their existing accounts
- Support the greater Blackhawk Network Team in delivering services to client base
- Increase AOR for assigned clients by obtaining buy-in of new services and distribution to grow sales
- Client account co-ordination and ensuring that BHN continues to add value
- Responsible for revenue growth and meeting profit goals for clients in portfolio
- Responsible for ensuring both BHNr and Clients meet performance targets
- Ensure that all projects meet budget, quality and schedule goals
- Analysis of trends and performance, providing guidance based on data driven conclusions
- Guide, advise and report on marketing and promotion activities across the BH Network of partners
- Co-ordination of internal BHN teams to manage needed resources in support of goals
Key Skills/Knowledge:
- Effective communicator; able to use good judgment in communications with clients and across multiple departments: Engineering, Finance, Customer Service, Marketing, Business Development, Sales
- Comfortable with executive level presentations and negotiations
- Able to manage multiple tasks, projects, and clients in parallel
- Sales acumen with the ability to influence clients to invest in promotions, marketing and new products/services
- Ability to grasp complexity of BHN platforms: the consumer-facing, client-facing, and CashStar-facing portals and how they interface with external, client, and third‑party systems
- Proficiency in Microsoft Office tools; Powerpoint, Excel, CRM, Office 365, etc.
Qualifications:
- Professional services management experience with demonstrated success
- Appropriate academic qualifications
- 8+ years of sales, account, or relationship management experience
- Analysis and presentation of sales and performance data
- Experience with consumer-facing, web-based products and services
- Digital marketing and/or eCommerce experience
- Annual Leave: 25 annual leave days per annum plus 8% holiday allowance - payable in May and volunteer time to give back, plus a day off for your birthday.
- Pension: The Netherlands pension contribution level is 3.2% for each the employee and employer.
- Flexible working: Hybrid working (2-3 days in the office) our office in the centre of Amsterdam, near Museumplein.
- Compensation travel expenses: reimbursement for what an employee has spent if with public transport. If an employee travels by bike or scooter, they receive 0.23 cent per km incentive
- Team Activities: Multiple Team Building events throughout the year, office group activities and biweekly lunches, daily fruit and snacks also available at the office
- Wellbeing Platform: Virtual fitness classes, Wellbeing e-learning & Mental Health resources
- Recognition: Participate in Flyers, our leading recognition program with financial rewards.
- Bicycle scheme: Lease bicycle plan
Candidate Journey at BHN:
- Stage 1: Shortlisting of suitable candidates
- Stage 2: Screening Call
- Stage 3: Interview(s) with Hiring Manager(s)
- Stage 4: Feedback/Hired
Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!
#J-18808-Ljbffr€65000 - €85000 monthly