Operations Specialist - Chinese Speaker

About CIRRO

CIRRO is a global cross-border e-commerce infrastructure service provider. Our company's significant strengths lie in the logistics and fulfillment solutions we provide to international e-commerce sellers. We operate logistic hubs in over 30 countries, including the US, the UK, the EU, and Australia. CIRRO currently has three sub-brands: CIRRO-Commerce, CIRRO Fulfillment and CIRRO Parcel.

CIRRO Parcel revolutionizes last-mile delivery, integrating top Delivery Service Partner (DSP) resources across France and Netherlands. We cater to a wide range of industries including fashion, electronics, and sports. From market places and e-commerce sellers to local retail shops, we have the expertise to meet specific delivery needs. With advanced technology support, we optimize routes, streamline processes, and minimize delivery times and offer real-time tracking for transparency and peace of mind.

Job Responsibilities:

• Warehouse Operations & Parcel Handling: Oversee the daily management of warehouse operations, focusing on handling e-commerce packages, managing orders, and coordinating inbound and outbound stock.
• Operational Issue Resolution: Address and resolve operational challenges, including discrepancies in inventory and delays in shipment schedules, to proactively minimize risks and drive cost reductions.
• Coordination with Delivery Service Partners (DSPs): Manage communication with DSPs, ensuring seamless handovers and pick-up scheduling.
• Returns & Exchanges Management: Lead the process of managing returns and exchanges, ensuring all items are handled in compliance with company policies.
• Managing Temporary Workers: Take charge of scheduling, training, and managing temporary labor within the warehouse. Ensure effective allocation of labor resources during working hours.
• Process Improvement: Optimize system processes related to warehouse operations. Offer insights and feedback to IT Support team to improve order management and inventory control systems.
• Collaboration with Support Teams: Liaise with customer service and support teams to promptly address and resolve customer complaints and operational errors, ensuring minimal impact on customer experience.

Job Requirements:

• 0-2 years of experience in operations management, preferably in a logistics or distribution center environment. (Candidates with no prior experience but a strong willingness to learn are welcome to apply.)
• Proficiency in Chinese and English is required.
• Familiarity with Dutch warehouse practices is preferred.
• Excellent communication skills to establish and maintain relationships with subcontractors and stakeholders.
• Ability to adapt to changing priorities and thrive in a fast-paced environment.
• Willing to work onsite 5 days a week.