Delivery Chapter Lead IT

Dit ga jij doen

At Odido, we’re on a mission to become the Customer Champion of the Netherlands.

We are in a phase of transformation and structural change. Our IT organization is evolving. Expectations are high. Visibility is high. Pace is high. This role is part of that new structure.

As Delivery Chapter Lead, you are fully accountable for the line management, development, performance and professional standards of all delivery professionals within IT.

This is not a stepping-stone role. This is a role for a leader who can operate independently from day one.

Your responsibility

All delivery professionals report into you.

Your accountability includes:

• Performance ownership and talent development
• Managing senior delivery leads in a matrix environment
• Building a community of delivery professionals with clear expectations on performance and career progression matrix
• Addressing structural underperformance
• Conducting difficult conversations, including improvement trajectories and exit decisions
• Leading through organizational change and ambiguity
• Safeguarding professional standards under pressure

You will operate in a high‑visibility environment with senior stakeholder involvement and competing priorities.

You are expected to:

• Set clear behavioral and performance standards
• Celebrate success and share learning
• Intervene early when standards slip
• Maintain calm authority during escalations
• Protect your chapter from unnecessary noise
• Make decisions without waiting for consensus

Odido operates in a performance‑driven context. Expectations around delivery, efficiency and accountability are explicit.

You understand that:

• Change is constant
• Priorities shift
• Structures evolve
• Tough decisions are part of leadership

You have previously led teams through reorganisations, scaling phases or structural changes. You know what it means to stabilise a team when uncertainty increases.

You combine empathy with analytical distance.
You are able to assess situations clinically when required, without losing human awareness.

Your leadership profile

You lead without ego, but with backbone.

You are:

• Make human connections easily
• Calm under pressure
• Direct in feedback
• Comfortable challenging senior stakeholders
• Clear in decision‑making
• Consistent in standards

You understand that psychological safety does not mean comfort at all times. It means clarity, fairness and predictability.

You possess senior presence.
You are credible in conversations with experienced delivery professionals and executive stakeholders alike.

You are self‑aware and understand your impact on systems and people.

About the team

The Delivery Chapter consists of experienced delivery professionals operating across multiple IT domains and initiatives.

They face:

• Tight timelines
• Executive visibility
• Competing business demands
• Internal and external stakeholders (including nearshore/offshore teams in India)

Your role is to ensure they remain effective, accountable and professionally sharp.

You are expected to unburden the organisation, not require heavy guidance yourself.

At Odido, we believe in people.We personally review every application. No keyword filters, no automated decisions.
That’s why we ask you to briefly share why this role at Odido fits your experience and ambition. If it’s a match, we’ll notice. Keep your motivation letter short, human and real.

We do not hire your AI...;-)

Together we are

We are Odido, the new provider of mobile, fibre optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive.

Is that really something for you? Then we might fit well together.

This is what we stand for

Our name - you can also read it from back to front - consists of different shapes. Which together are one. Because that’s how we look at the world around us. As a place where people, no matter how different, move forward together. We’re there for each other. We always look at opportunities. We celebrate diversity and are committed to an inclusive work environment with equal opportunities for all. That sounds good of course. But we don’t stop at fine words: at Odido we are a recognised Top Employer. A confirmation that we are proud of.

What we offer.

• Good salary and variable bonus scheme;
• Hybrid working;
• A progressive pension scheme;
• 30 vacation days (if you work for us full‑time) and an extra day off after Ascension Day;
• Redeemable holidays;
• An Odido subscription;
• Real growth opportunities;
• Personal annual learning budget and over 200 digital training and courses;
• Workshops, learning weeks, annual ski trip, fun outings and parties.

You bring this

Some things you cannot learn at university.You bring them by nature.

Empathy. Patience. The ability to listen without immediately solving.
The courage to give honest feedback. The maturity to hold space for difficult conversations.

You know when to coach and when to decide. You stay calm when others feel pressure. You genuinely care about how people work, not just what they produce.

These qualities are not “soft” here within Odido. They are essential.

Must‑haves

• Proven senior line management experience in complex IT organisations
• Experience managing senior professionals and delivery leads
• Experience leading teams through reorganisations, structural change or scaling phases
• Demonstrated experience handling structural underperformance and exit decisions
• Ability to operate independently in high‑pressure, politically complex environments
• Strong stakeholder management at senior level
• High level of self‑awareness and reflective capability
• Experience working with distributed, nearshore and offshore teams

Nice‑to‑haves

• Experience in telecom or large‑scale technology organisations
• Experience building or scaling a chapter model
• Experience in private equity or performance‑driven environments

You must already live in the Netherlands (work permit required), preferably within ~30 km of The Hague, and you’ll work at least 3 days per week from our Den Haag office.

Learn every day

At Odido we learn every day. All of us. You are responsible for your own development. That is why you decide how, what and when you learn. We have more than 200 digital training courses with which you can work on professional and personal goals. We don’t do old‑fashioned performance reviews and assessments. You keep your manager and colleagues informed of your goals and progress. You are in control.

Press on the button

Are you as excited about Odido as we are? Then we are probably a good match. We are looking forward to meet you! You can apply via the application button. Done in a minute!

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