Tivoli Doelen Amsterdam, awarded Two MICHELIN Keys for its exceptional hospitality experience, is one of the city’s most historic luxury hotels. We take pride in offering warm, refined, and personalised service in a boutique environment where excellence and authenticity define every guest interaction.
We are now looking for a full‑time Day/Night Receptionist to join our Front Office team.
About the RoleAs a Day/Night Receptionist, you play a central role in creating memorable moments for our guests. You ensure smooth arrivals and departures, handle guest inquiries with professionalism, and support both day and night operations.
Your presence at the desk—whether during the calm of the night or the momentum of the day—helps shape the guest experience in a MICHELIN‑recognised property.
Welcome guests with warmth, confidence, and professionalism
Manage check‑ins, check‑outs, payments, and guest correspondence
Support both day and night procedures, including administrative tasks and reports
Provide accurate information about the hotel and Amsterdam
Work closely with other departments to ensure seamless service
Maintain the high service standards aligned with our Two MICHELIN Key recognition
Previous Front Office experience in a hotel environment
Strong communication and organisational skills
A genuine passion for hospitality and guest engagement
Ability to work both day and night shifts
Proficiency in English; Dutch is an advantage
A positive, polished, and proactive attitude
Free online & offline training organised by our own University
End‑of‑year bonus (up to 100% of monthly gross salary) and refer‑a‑friend bonus (€500)
Employee rates starting from €36 in all our hotels worldwide, 30% discount in our F&B outlets, and Friends & Family discount up to 25%.
Various discounts in (web)shops
Team‑building events, trips and holiday parties
Opportunities to grow within our company worldwide
Salary based on your experience, starting from Horeca CLA scale 5