Retail Team Lead - NIKE Amsterdam Osdorp

Nike Amsterdam Osdorp is looking for a Team Lead to join our team and provide world‑class service to the consumer:

As a NIKE Retail Team Lead, you're the face of NIKE. Enjoy high volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for the. You'll work with your team to focus on customer service and get to the win the right way.

When we say team, we mean it. We go after goals together. We support your bold ideas - and encourage you to try them out. You impact our customer' experiences daily. It's more than getting the product from door to floor. It's being part of the first time customers find their dream pair. Those iconic moments - that's our culture. Bring your just‑do‑it attitude, and let's be fame‑changers together.

Our leads specialise in one business area but will support cross‑functionally

1. COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches

2. ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.

3. CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

• One of the best compensation and benefits packages in the industry

• Opportunity for monthly performance‑based bonus

• A supportive team that values Diversity, Equity & Inclusion

• A career at a company at the forefront of the sports and fashion industry

• Generous online and in-store employee discounts and a brand‑new NIKE outfit for you to sport with your teammates on the sales floor.

• 1 year of retail consumer service experience preferred

• Must be able to live and work in the Netherlands

• Lead by example and deliver service in line with Nike's Service Principles to bring consumer journey to life

• Making customers feel welcome, that your care about their wants and needs, and exceed their expectations every step of their journey

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Note: Relocation support is not available for this role