Customer Success Manager

Medior Customer Success Manager (CSM) – Neoday | Tilburg
🔹 Location: Tilburg
🔹 Type: Full-time / 32 hours
🔹 Experience: Medior (3–6 years of experience in Customer Success or SaaS)

At Neoday, we build plug-and-play loyalty software that helps retailers drive revenue and profit growth—both online and offline. We’re a growth engine for clients like LaPlace, Tesco, and Action, helping them strengthen customer loyalty and boost engagement. From our office in Tilburg, we develop everything in-house and work closely with our clients to achieve measurable growth.

As a Medior Customer Success Manager, you are the bridge between our technology and our clients’ success. You guide retailers through the implementation and daily use of our loyalty platform, ensure strong adoption, and help them maximize results. You translate commercial goals into concrete actions and measurable outcomes.

• Onboard new clients and guide them through the implementation and adoption of the Neoday platform.
• Maintain strong relationships with marketing and retail teams at both operational and management levels.
• Analyze data and present insights to clients through reports and QBRs.
• Identify opportunities for expansion, innovation, or optimization.
• Translate customer feedback into actionable improvements together with the Product team.
• Share successes and best practices internally to strengthen our collective impact.

• 3–6 years of experience in Customer Success, Account Management, or Consultancy (preferably in SaaS or Retail Tech).
• You speak the language of commercial teams and understand what drives retailers.
• Strong analytical and communication skills, comfortable working with data.
• A proactive, energetic personality focused on collaboration and results.
• Fluent in Dutch and English.

• Competitive salary.
• 25 vacation days (based on full-time) and flexibility for part-time work.
• A great office in the heart of Tilburg, plus a laptop and phone.
• An international role with exciting challenges and significant responsibility.
• Training budget and coaching to support your professional growth.
• Travel allowance/NS card; company car option depending on role and contribution.
• Great colleagues, team events, and an informal Brabant‑style culture: perform together, enjoy together.

We’re a fast‑growing tech scale‑up with a clear mission: helping retailers grow through smart technology. At Neoday, you’ll have the freedom and responsibility to make a real impact—on clients, on revenue growth, and on our shared future.